Best Rate Guarantee
Rydges Hotels Limited (‘Rydges’) guarantees that the Rydges-branded website www.rydges.com (the ‘Website’) will have the best publically advertised room rate for any Rydges branded hotel, plus you’ll pay no booking fees. Should a cheaper advertised rate be found, Rydges will honour that rate for the relevant night/s and offer a further 50% discount off the one night’s accommodation rate*.
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The Best Rate Guarantee does not apply to unpublished rates. Unpublished rates include privately negotiated rates, packaged rates, rates involving a prepaid voucher program, hotel rooms sold as part of a travel package and rates not available to the general public. Rates not available to the general public include but are not limited to corporate discounted rates, group rates, meeting rates, any rate requiring membership in a club, subscription to a website, use of a specific uploaded application or require an affiliation with any other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
The type of room for which the application of the guarantee is sought must be the same room type as booked on the Website, for the same number of guests and with an identical cancellation and payment policy.
The Best Rate Guarantee does not apply if the lower rate is due to rounding.
The Best Rate Guarantee does not apply to QT Hotels & Resorts, Art Series Hotels or any independent hotel which does not carry the Rydges brand, even if they are sold through the Website.
The Best Rate Guarantee does not apply if the lower rate is achieved via a currency conversion and when comparing rates both rates must have tax included or tax excluded to ensure a fair comparison.
The Best Rate Guarantee will be made available to any successful applicant for a maximum of one (1) valid claim per applicant (individual) across all Rydges Hotels and Resorts in a seven (7) day period.
Best Rate Guarantee applied reservations are non-changeable and non-transferrable; standard hotel policies and procedures apply on arrival and for the duration of the stay. Any amendment to these bookings will forfeit and Best Rate Guarantee discount or benefit.
How to make your claim:
In order for us to verify a Best Rate Guarantee Claim we need you to action the following steps:
1. Email your Best Rate Guarantee to email@example.com within 24 hours after making the original reservation through the Website , and before arriving at the participating Rydges hotel or resort, otherwise we will be unable to process your request.
2. Provide documented evidence, to Rydges’ reasonable satisfaction to support the availability of the cheaper competing rate. Rydges will accept as evidence: a screenshot that proves that the rate is available (ie. the credit card information page that shows the rate, room type, dates, etc) or a copy of the advertisement or printed material with the lower rate including the terms and conditions on sale.
3. Rydges will verify the validity of your claim and respond to you within 48 hours of receiving the form. Should you wish to check on your claim please contact the relevant Rydges hotel directly.
4. If your claim is successful you will be notified via email with the matching rate. A 50% further discount off the lowest room only rate for your stay will be applied to your booking. The 50% discount is for a maximum of one night and applies only to the accommodation charge. No incidentals (food and beverage, mini bar, in room movies) are included in the Best Rate Guarantee.