Best Rate Guarantee | Rydges Hotels & Resorts

Best Rate Guaranteed

Cancel and change booking up to 24 hours before arrival* 

Cancel and change booking up to 24 hours before arrival*  

Pay when you check out

You get the absolute lowest rate over any other booking websites plus exclusive benefits

Tick21 (2)LOW RATES
Our guarantee you won’t pay a higher rate 

Book Direct With Rydges. It’s Real. It’s Rewarding

Rydges Hotels Limited (‘Rydges’) guarantees that the Rydges-branded website (the ‘Website’) will have the best publically advertised room rate for any Rydges branded hotel, plus you’ll pay no booking fees. Should a cheaper advertised rate be found, Rydges will honour that rate for the relevant night/s and offer a further 50% discount off the one night’s accommodation rate*.

Did you find a cheaper rate outside of
Here’s how to claim that rate plus for your troubles, an additional 50% off one night from us.
1. Email [email protected] providing documentation and the rate found (please include screenshots showing the URL, the time of day and date)
2. Book your stay for the dates required on only.
3. Within 48 hours we’ll validate the claim and notify you.
4. If your claim is successful you will be notified via email honouring the matching rate for your booking, and a 50% discount off the lowest night’s rate for your stay will be applied. The 50% discount is for a maximum of one night.

Rydges Best Rate Guarantee - Terms and Conditions

The Best Rate Guarantee does not apply to unpublished rates or prepaid vouchers or coupon offers (e.g. Scoopon, Groupon) that are not sold on branded website. Unpublished rates include privately negotiated rates, packaged rates, rates involving a prepaid voucher program, hotel rooms sold as part of a travel package and rates not available to the general public.

Rates not available to the general public include but are not limited to corporate discounted rates, group rates, meeting rates, any rate requiring membership in a club, subscription to a website, use of a specific uploaded application or require an affiliation with any other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public. The type of room for which the application of the guarantee is sought must be the same room type as booked on the Website, for the same number of guests, advertised at the same time and with an identical cancellation and payment policy. Documented proof will be required with your claim showing the lower rate advertised at the equivalent time and date as on with identical booking details.

The Best Rate Guarantee does not apply to QT Hotels & Resorts, Art Series Hotels or any independent hotel which does not carry the Rydges brand, even if they are sold through the Website.

The Best Rate Guarantee does not apply if the lower rate is achieved via a currency conversion and when comparing rates both rates must have tax included or tax excluded to ensure a fair comparison.

Best Rate Guarantee applied reservations are non-changeable and non-transferrable; standard hotel policies and procedures apply on arrival and for the duration of the stay. Any amendment to these bookings will forfeit and Best Rate Guarantee discount or benefit.

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