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Best Rate Guaranteed
with no booking fees
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Rydges Hotels & Resort guarantees that Rydges-branded website (www.rydges.com
and www.rydges.com.au) will have the best publicly advertised room rate for any
Rydges branded hotel, plus you'll pay no booking fees.
Book Online Now | Make a Claim
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*Conditions
The Best Rate Guarantee does not apply to unpublished rates. Unpublished rates include
privately negotiated rates, packaged rates, rates involving a prepaid voucher program,
hotel rooms sold as part of a travel package, and rates not available to the general
public. Rates not available to the general public include corporate discount rates,
group rates, meeting rates, any rates requiring membership in a club, or other organization
where the rates are targeted specifically toward a specific group of individuals
and not intended for the general public.
The type of room for which the application of the guarantee is sought must be the
same room type as booked on the Rydges.com site and must be for the same number
of guests.
The guarantee does not apply if the lower rate is achieved via a currency conversion
and when comparing rates both rates must either have tax included or exclude tax
to ensure fair comparison.
The guarantee does not apply if the lower rate is due to rounding.
Should the cheaper rate be the result of a third party reseller selling Rydges rooms
at a loss, we are unable to extend the guarantee benefits.
How to make a claim
In order for us to verify a Best Rate Guarantee Claim we need you to action the
following steps:
- Complete the online Best Rate Guarantee Claim Form within 24 hours after making
the original reservation through the Rydges branded website, and before arriving
at the participating Rydges Hotel or Resort, otherwise we will be unable to process
your request.
- Provide documented evidence to support the availability of the cheaper Competing
Rate, including: A screenshot that proves that the rate is available (ie. The credit
card information page that shows the rate, room type, dates, etc) or a copy of the
advertisement or printed material with the lower rate including the terms and conditions
of sale.
- Rydges will verify the validity of your claim and respond to you within 48 hours
of receiving the form. Should you wish to check on your claim please contact the
hotel directly.
- If your claim is successful, on check-out at the Rydges Hotel, you will automatically
receive one night’s accommodation free of charge as promised by our Best Rate Guarantee.
This is for one night only of any stay duration and is for room only. No incidentals
(food and beverage, mini bar, in room movies) are included in the best rate guarantee.
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