Guest Reviews

See what vacationers are saying about our hotel in Cairns

Rydges values honest feedback and encourages real reviews – welcome to our Verified Guest Review Finder.  Here you can quickly find out what guests are saying about our hotel in Cairns with real, authenticated reviews (good, bad and indifferent) written by our guests and Priority Guest Rewards members. Let other ‘real’ people help plan your next trip to our hotel in Cairns!



I called ahead to confirm car parking and attempted to book a room only to be informed they had nothing available and therefore should book online. I paid $180 for the room, however when I arrived I was told a ... more

October 11, 2017

J A. R.

Friendly staff and very handy location

Friendly staff and very handy location to walk to shops, attractions, waterfront and train. The beds are very comfortable and the rooms are very clean. the foyer is a smart and friendly space. The bathroom was very old and dated ... more

October 08, 2017

Barry L.

As usual my stay was with on problems and the staff also as usual were excellent .

Value for your money, best staff and the hotel is clean and tidy central to Cairns and the people area's.

October 08, 2017



old, air-conditioning noisy, poorly ventilated room, bathroom needs an update

October 08, 2017

Diane V. D. K.

Very relaxing holiday.

We come to Rydges Plaza Cairns every year for a holiday. We stay quite a number of weeks and have got to know quite a few of the staff. We always stay in a junior suite, which has a 'dreamy' ... more

August 29, 2017

Sandra W.

My unusual stay

I stayed last week and sustained an injury that ended up being a fractured knee bone. I was bed bound and asked for assistance with ice for my injury, room service, change of temp of air con. all requests were ... more

August 27, 2017

Colin R.

Well located and comfortable

A nice comfortable hotel. Somewhat dated, but perfectly located. Close to restaurants ans a short walk to the reef ferries.

July 04, 2017



The hotel and room was very dated and tiered, the bathroom especially, the ceiling grid is rusty and just generally run down The whole floor and our room smelt damp Room service was good

June 28, 2017


Good value hotel in the CBD

Staff were lovely. Food and cocktails good and room had a beautiful view. Some heating in the pool for evenings in the winter months would be nice.

June 28, 2017

Martyn S.

Got Robbed

Mother In Law had money taken out of her purse in her room, hotel didn't do anything when we told them??

June 22, 2017



The room was worn out needs a revamp especially the bathroom The restaurant food was excellent , tho the service was rather slow

June 04, 2017

Vanessa H.

I checked in and checked straigh out again

For the price being changed and it being a Rydges I had reasonable expectations. I was disgusted at the state of the furniture, it was all worn and broken, air-con was rattling loudly, cupboard door would not shut properly. I ... more

May 23, 2017


Lovely room and views!

Very clean and tidy and a great amount of space! Overal lovely experience

May 23, 2017


Cheap and cheerful! Very dated though!

Great location, great pool, however in ground dirt, chipped furniture and broken fridge. Loud music til midnight was a challenge with 2 kids! No pay movies although advertised! Snowy tv channels! Please do this place up and tend the outside ... more

May 18, 2017



Hotel needs an overall make over .Furnitures,carpet ,and accesories and cleanliness ,breakfast menu. Its not Rydges standard.

April 24, 2017

Vicki E.

Great location but technology was a let down

The hotel was centrally located and had undercover parking which was great. The TV reception was very poor however and we had to look elsewhere to watch a particular programme.

March 18, 2017


Good location, friendly staff

The hotel is in a central location and the staff very helpful. The building is a little tired and only one functioning lift made moving around slow. It would be lovely if there was a barista in the breakfast restaurant! ... more

March 18, 2017


Adequate accomodation. Hardly the four star experience advertised on the wall in the lobby.

Unimpressive. The presence of mold on the ceilings, dirty appearance of the ceilings, poor maintenance (chipped and scraped walls) and poor quality of the carpets and dining room upholstery do not add anything positive to the experience. The staff were ... more

March 18, 2017