Guest Reviews

See what vacationers are saying about our hotel in Cairns

Rydges values honest feedback and encourages real reviews – welcome to our Verified Guest Review Finder.  Here you can quickly find out what guests are saying about our hotel in Cairns with real, authenticated reviews (good, bad and indifferent) written by our guests and Priority Guest Rewards members. Let other ‘real’ people help plan your next trip to our hotel in Cairns!

Darren

Disappointing, considering the brand

Staff were friendly and helpful, unfortunately the room was appalling, mainly due to lack of maintenance. Curtains ripped so opulent close properly, towel rail falling of wall. AC noisy when turned off, general condition of room poor. I provided feedback ... more

August 21, 2016

Kerri

Staff were friendly and helpful. The two rooms we stayed in needed an update. In particular the bathroom. A disappointing view from the balcony. We had a broken air conditioning dial and ironing board.

August 20, 2016

Shane

Perfect lovation.....

We had an amazing 3 day stay, comfy bed, great food and prices for restaurant., nice view, bath tub, lovely lay out of room and great central location. The only couple of things i would of loved to see is ... more

August 14, 2016

Lynn

Just needed somewhere to sleep really, okay, but a bit shabby looking interior for location/expectation of Rydges

Handy location for central Cairns. Room was okay, nothing amazing. Interior of hotel - hallways etc are pretty shabby for what I would expect of a Rydges hotel (and for the price paid).

August 02, 2016

Deanne

Good stay

Alway a pleasure to stay here.

July 21, 2016

Nathan Dunn

OK for a quick stay.

Service was OK, not great. Room was not serviced, despite having put the make up my room sign on the door. when I got back to my room after dinner on the Tuesday night I noticed some small, bugs, possibly ... more

July 16, 2016

Brett Duncan

Service was incredible for our accomodation and our event that was held at your premises.

Great and Friendly service at the reception. The event services were great, friendly and professional. Our party guests totally enjoyed the event. We booked 3 rooms at the Rydges and everyone enjoyed there stay. The rooms were clean and showers ... more

June 21, 2016

ian nelson

great stay

Overall had a great stay. Slept great in the comfortable bed. Room was large and roomy. Have paid more for smaller. Only negative was thy musky smell on the 6th floor really hits you when you get out of the ... more

June 15, 2016

Bianca

Reliable with good service

I was delightfully surprised to receive an upgrade, a hand written note from the manager and some chocolates as a thank you gift for being a repeat customer. The check in was prompt & friendly. Room was spacious, bed was ... more

June 10, 2016

Allan Allsop

Extremely Disappointing.

My first reservation an Overnight stay was wrong, it was to be a Single Large Queen Bed and when I went to my room there was Two Double Beds in the room, when I questioned it at reception, I was ... more

June 09, 2016

Mikey

Comfortable bed, clean room.

I only stayed overnight, arriving late and checking out early. I understand that there was a commotion in one of the rooms but staff handled it quickly and effectively. My bed was comfortable, my room was clean. The room was ... more

May 26, 2016

Wendy Riordan

Adequate but noisy, unfinished refurb meant broken furniture which cleaning staff have ? not reported

Staff excellent on resolving room change due to broken bed support, pleasant attitudes, helpful. Toxic paint smell in foyer unnoticed by staff quite off putting and concerning from OHS perspective. Needed to be ventilated better to air the smell out. ... more

May 17, 2016

Kate

Comfy bed but very noisy!

Friendly staff and lovely bed, but neighbours in adjacent room (and backpackers hostel across the street) meant I had very noise nights to endure. Double glazing would make such a difference. Also, ceiling of room was stained (mould?) and peeling, ... more

May 16, 2016

David Webb

Outdated

I'm not one to write bad reviews, however I really felt the rooms in particular were very dated and shabby. As were the corridors. It was my first Rydges stay and not necessarily my last but I did expect better ... more

May 16, 2016

Kaylene Chetham

Very musty smelly room uncomfortable night.

The room looked clean on arrival however during the evening a strong musty smell, like wet walls and wet carpet, it was very dominant. I suffer from asthma, unfortunately during the night I had to get up and use my ... more

May 07, 2016

Lina

Not putting any effort to fullfill guest basic request!

The three of us booked a standard room with 2 queen size beds from 12th March 2016 to 15th March 2016. We asked the concierge for an extra set of quilt on our bed. We were told they can only ... more

March 18, 2016

Leslie

The room may have been ok if the airconditioning didn't roar like a train... had to turn it off!

I stayed only one night on my way to Thursday Island. On entering my room (605), I thought a train, or semi trailer, was driving by. Realising the sliding glass doors were in fact closed and the roar was coming ... more

March 11, 2016

Chad mcalister

Excellent service in a tired hotel.

I could not adjust the air conditioning down from ice box cold. Better to be too cold than too hot. The fit out is quite dated and some of the food in the mini bar had expired. Good service by ... more

March 05, 2016