Guest Reviews

See what vacationers are saying about our hotel in Cairns

Rydges values honest feedback and encourages real reviews – welcome to our Verified Guest Review Finder.Β  Here you can quickly find out what guests are saying about our hotel in Cairns with real, authenticated reviews (good, bad and indifferent) written by our guests and Priority Guest Rewards members. Let other ‘real’ people help plan your next trip to our hotel in Cairns!


Rooms need update but location is great and prices are competitive.

The rooms/bathroom were older and needed an update. Nothing broken or dirty just outdated. Location was great though. within 10 minute walk of the reef terminal to see great barrier reef and nice restaurants nearby.

July 11, 2018


Very good staff were always helpful and welcoming

Very welcoming,room was spotless ,beds very comfortable we have stayed here last year that was why we were back

July 11, 2018

A &. M. H.

Great as aleays

Have been staying with Rydges for a few years now and never fault their customer service, always busy, reception always clean and and any issues are always quickly resolved. I love having Priority Guest Rewards with Rydges.

May 30, 2018


Not comfirtable

Cold. Could not adjust air con

May 21, 2018

Contessa C.

Budget option with Great Breakfast in Cairns Centre

The staff was very friendly in this hotel close to everything. Quite noisy from outside and the rooms are very dated. Clean room and bathroom. The breakfast buffet was amazing and the price for the room was budget. Excellent budget ... more

April 30, 2018


Well kept hotel in prime location.

I've stayed at Rydges Plaza quite a few times now. Its in an excellent spot, right in the heart of the CBD so most things are within walking distance. Beds are extremely comfortable and rooms are well kept. Prices are ... more

April 18, 2018


Was nice for a one night stay

Overall, the hotel rooms are seriously outdated for the price. 2 tiles were completely loose on the small balcony and a tripping hazard (this was reported to reception on check-out). I feel like the breakfast that I paid for the ... more

March 14, 2018

Robert Q.

a 4 star hotel with overtones of 3 star

The good: It was well sited in Cairns. The room was comfortable and the service was generally good. The not so good: I was dismayed to find in a 4 star hotel that its restaurant was not open for lunch ... more

February 23, 2018


Friendly and helpful staff

Front desk staff give very clear instructions when answering enquiry, all of them are very helpful, friendly, cheerful and efficient Bed in general is comfortable and cleanliness is acceptable Suggestions: provide a reusable flip flops to use in room is ... more

January 22, 2018

Sandra T.


This is NOT a 4 star establishment as advertised. Bathrooms has module on it, room was dirty, every aspect of the hotel is dated. Reception I’ll manned, pool has no service until 5:30pm!! Extremely disappointed.

November 01, 2017



I called ahead to confirm car parking and attempted to book a room only to be informed they had nothing available and therefore should book online. I paid $180 for the room, however when I arrived I was told a ... more

October 11, 2017

J A. R.

Friendly staff and very handy location

Friendly staff and very handy location to walk to shops, attractions, waterfront and train. The beds are very comfortable and the rooms are very clean. the foyer is a smart and friendly space. The bathroom was very old and dated ... more

October 08, 2017

Barry L.

As usual my stay was with on problems and the staff also as usual were excellent .

Value for your money, best staff and the hotel is clean and tidy central to Cairns and the people area's.

October 08, 2017



old, air-conditioning noisy, poorly ventilated room, bathroom needs an update

October 08, 2017

Diane V. D. K.

Very relaxing holiday.

We come to Rydges Plaza Cairns every year for a holiday. We stay quite a number of weeks and have got to know quite a few of the staff. We always stay in a junior suite, which has a 'dreamy' ... more

August 29, 2017

Sandra W.

My unusual stay

I stayed last week and sustained an injury that ended up being a fractured knee bone. I was bed bound and asked for assistance with ice for my injury, room service, change of temp of air con. all requests were ... more

August 27, 2017

Colin R.

Well located and comfortable

A nice comfortable hotel. Somewhat dated, but perfectly located. Close to restaurants and a short walk to the reef ferries.

July 04, 2017



The hotel and room was very dated and tiered, the bathroom especially, the ceiling grid is rusty and just generally run down The whole floor and our room smelt damp Room service was good

June 28, 2017