Guest Reviews

Read what real people have to say about our Canberra hotel

Rydges Capital Hill Canberra hotel values honest feedback from our guests – whether good, bad or indifferent – about our guest rooms, restaurants, amenities and services. Read what fellow travellers had to say about us from our Verified Guest Review Finder:

Rod

A great place to stay in Canberra with easy walking to a good variety of dining options

I had an enjoyable stay. I would recommend reviewing the type of televisions you use. I don't use the TV very much other than for some company in the morning. I was difficult and time consuming to find a free ... more

July 21, 2016

Lisa Lambert

Very disappointed in customer service.

Booked a spa room, spa didn't work. Reported to front desk late at night. On check out informed staff again and requested to speak to manager. Manager not available and I couldn't wait, had to go to work. Rang the ... more

July 21, 2016

Carlos

Good stay

Nice hotel. Like most reviews say the bathrooms are old but are getting renovated. Was not a problem for us, we liked our room it was clean and had a nice view of the atrium.. Buffet breakfast surpassed my expectations ... more

July 19, 2016

Julie-Ann

pleasant

Room was good, quiet and clean and comfortable. Staff were friendly and helpful.

July 09, 2016

Edwin

The worst Rydges Hotel

Staff at check in and checkout is the only good part of the stay. Restaurant staff are friendly but the restaurant itself its a nightmare. Started of with wine glasses full of finger mark stains. Food are not hot at ... more

July 09, 2016

Denise and David Lines

All staff friendly and heelpful.

Mouths hanging open constantly at the degrees of helpfulness: a car ride to a chemist, bandaids found, room service food attendant refused tip...ALL staff smiling and friendly, eager to give advice or call a service. We knew we must have ... more

July 04, 2016

David Bogan

Was just great!

Have stayed here several times before and would certainly do so again. Thank you :-)

June 26, 2016

Kiralie McMinn

Relaxing and comfortable

I have stayed at Rydges Capital Hill fairly regularly for the last couple of years. It is a great hotel - relaxing environment, great rooms and a good price. I have been disappointed lately with some of the front office ... more

June 24, 2016

Dennis & Johanna Nelson

Enjoyable & very relaxing stay. The staff were extremely helpful & always cheerful.

We enjoyed our stay. The room was great except for the shower over the bath. As I have serious problems witth my back & legs I found it difficult to get into & out of the bath.

June 21, 2016

Rod

Old hotel but close to work...

If you're working in the new Dept Finance building 1 Canberra Avenue, you won't find accommodation any closer than this. It has a 1980's retro feel. I don't think it has been renovated for 30plus years.

June 17, 2016

Tony

Average

Rooms need to be updated - Our room was not ready when we arrived at 4:00pm - Water Hammer in the pipes

June 16, 2016

Kdaz

Ok

Facilities a bit run down and underused so much under-utilised space for its location a fire place and open bar would work not close to any good dining experiences taxi ride everywhere Manuka restaurants closing down everywhere pool table out ... more

June 15, 2016

COORE

Thank you to staff for changing our room to a quieter floor. The plant room on the 3rd floor is an issue..too noise

The foyer area was very cold as was the restaurant...Breakfast was only just OK...hot breakfast was warm...scrambled eggs watery. The sheets felt rough to sleep in...

June 15, 2016

Rosa Krstevski

Expensive for what i received

The rooms need refurbishing, decor outdated, furniture old, need new furniture. Bedding as comfortable but mould in the shower room #374, disappointed. Staff were lovely and friendly. Our room was not ready for a 2pm check-in, front desk apologied and ... more

June 15, 2016

Gary & Rachael Lenson

Disappointing

Room heating didn't work. Poor substitutes. We were misinformed regarding 20% discount on beverage purchases and received no discount. I went online to communicate our grievances,spent time and effort articulating them, only to have the site not accept them. It ... more

June 15, 2016

Guy

relaxing and enjoyable time with no children

As this was out first trip away in 18 years without our children we had a really enjoyable experience. The room (338) was nice and spacious for two people. My suggestion would be with the milks for tea and coffee ... more

June 15, 2016

Mr Phil Plunkett

Mr Phil Plunkett

Breakfast foods need to be Much Much Warmer , and Bacon is Definitely of an Inferior Quality .

June 15, 2016

Colin hicks

Long check in

I'm a Rydges member No package ready for check in Didn't get free drink voucher Didn't get complementary free water in room Breakfast, it was dark, every person who came through all had a comment on the darkness, eg, need ... more

May 28, 2016