+ Breakfast buffet + Location a bit outside city center allowing easy an free parking + big room. - WiFi not very fast - air conditioning missing

Beds very comfy. Very clean room. Heated pool and spa. Toilet so high my feet couldn't touch the floor, if you had younger children this would be a problem. Strange smell in the lifts. Staff not over ...

It's a my Birthday nightmare! It's was completely opposite of what I expected to spend my Birthday with my family. I day before my stay the hotel emailed me that I can do online check-in for convince ...

Huge room, beautiful furniture and able to open windows for a little fresh air. Enjoyed the spa bath too. Car parking was very handy and would definitely use this hotel again. TV confused me. Somehow ...

Location close to town, lake and one of the many Geothermal sites with Maori history. We' were upgraded to a suite which was amazing. Great views of the racecourse right in front of hotel. All staff v ...

The size of the room and the spa bath. Also the staff member making coffee at breakfast. The curtains detached in one place and a white mark on the carpet.

Rooms were very spacious . Lovely beds . Inside pool great for relaxing . Good to be able to have a work out at gym. Fan in gym. As area was very warm.

i like every things , all good. Inside the lift ( on the left ) , little bit smell.

The gentleman on checking out. He was rude

Staff I was so impressed I sent a letter to the head office

very very clean, the room was bigger than we anticipated and there was a tonne of space. Loved the spa bath. Good Value for money and in an easy location! There was no cutlery other than two tea spoon ...

Pool for grandson brilliant Evening dinners wonderful and tasty Parking arrangement good. Cold breakfasts Awful Our grandson enjoyed the pancake maker and baked beans

The beds were very comfortable. Property - room dated

The large rooms were awesome. We loved the pool and spa. The buffet breakfast was lovely. Our room was way too hot at night and we couldn't work out where the airconditioning was. This was the only th ...

people doing bombs in the pool you move away from them then they come down your end I did not like it and they done it to people holding babies too there was no signs telling people not to do bomb ...

They told us that there is free Wi-Fi in the hotel but it doesn't work today. There are just two fans in the room and NO AIR CONDITIONING!!! It's really hot in the room. Horrible!

Staff were rude!

Swimming pool. View

The kitchen was helpful to us giving us dishes and silverware to eat our own food with. The room was large and quiet with a pretty view of the eucalyptus trees. The work out room had no tv controller. ...

big room, convenient location. It wasn't that clean room, it wasn't good maintained room as well

The customer service was excellent and I really appreciated the chef cooking the trout that we had caught that day. Thank you. Room 412 needs a makeover it is a bit tired

Great bed. View was great, spa bath was nice plenty of tea/coffee in room. Noise from people coming and going from the pool area

Friendly staff & nice reception area! staff who cant talk english properly & cant understand english properly (i had asked for help @ check out with luggage the man who was sent to room 4th floor whil ...

Hated the 2 person surcharge not mentioned when booked in. Both lifts smelt like wet dogs slept in them

I loved the beautiful room and the friendly staff. Also receiving a free gold card priority member with out up was really great. On the shower head and shower head holder there was mound. Looked like ...

Unfortunately we do not feel this hotel should be rated 4.5stars. Firstly no air con in any rooms??? Distracted & slow service at reception, very old rooms & although cleaned every day the smell of mo ...

Roomy and comfortable with balcony view over fuel racecourse. Great staff and good breakfast. Nothing much!