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Flexible Cancellation Policy: If you need to put your travel plans on hold, you can relax knowing you’re covered. Read our Terms of Use.

Terms and Conditions

Deposit Policy

Rates quoted are based on the number of occupants and length of stay and any alterations to these details may affect the nightly rate charged.

Guaranteed Reservations

Online bookings require a valid credit card number to guarantee your reservation. Your card will not be charged in advance, unless stated on the rate at the time of booking, and will be held as security for your reservation and utilised for any applicable cancellation or non-arrival fees. Unless an alternative valid card or method of payment is provided upon check-out, this card will be used for all outstanding accommodation and ancillary costs and for any loss or damage to the room during the stay. Advance purchase or prepaid rates will be charged at the time of booking, as marked on the rate description.

Payment at check-in

A valid credit card will be requested from the occupant of the room when checking in. Payment via third party credit cards may be arranged by contacting the hotel directly. For travellers without a credit card, photo ID will be requested and full cash payment of accommodation plus a bond for incidental charges will be required at check-in. Bonds vary by hotel and length of stay.

Payment on check-out

Payments by Credit Card will incur a transaction fee reflecting bank charges incurred by Rydges for card payments for Australian hotels. Current fees are 1.08% of the transaction total for Visa, MasterCard, Diners, American Express and JCB Card. This transaction fee will also apply to New Zealand hotels in which fees are 2% of the transaction total for Visa and MasterCard, American Express and JCB Card. Fees are subject to change, and applicable fees will be confirmed on check-in. Payments by Cash or EFTPOS do not incur transaction fees. Guests may elect to change method of payment on check-out to Cash or EFTPOS to avoid these fees.

Please note, allowable methods of payment vary by hotel. Methods of payment are specifically noted in the booking confirmation email. You may also contact the Hotel directly for confirmation of accepted methods of payment.

Cancellation or Amendment due to Major Race Event

We reserve the right to cancel or amend your booking if a Major Race Event is announced at the Mount Panorama Racing Circuit and your booking falls over the Race Event Period (which begins the day before a Major Race Event and ends on the last day of the Major Race Event). In these circumstances we will contact you to discuss whether it is possible to alter the dates of your booking or postpone your stay at the Hotel before any such cancellation takes effect. If the parties are unable to mutually agree a suitable alteration or postponement of your stay at the Hotel, then your booking will be cancelled and you will receive a refund of any deposits paid as your sole remedy. Neither party shall have any further liability to the other as a result of such cancellation and each party releases the other in respect of any claims.

Cancellation

All guest reservations will be allowed to cancel with no cancellation fee, change dates or receive a credit or full refund for any accommodation if Government COVID-19 policies or mandated lockdowns prevent guests from travelling to hotels on the intended dates. Valid proof of the impact of COVID restrictions will be required on cancellation.

For all other fully flexible guest reservations, cancel up to 2pm one day prior to arrival with no cancellation fee. After 2pm one day prior to the day of arrival, a cancellation fee of the first night’s package price will be charged. If multiple cancellation terms at the Hotel are stated and vary from the above, the most restrictive requirement will be applied.

Terms and conditions apply for cancellation of advance purchase or prepaid individual (FIT) rooms, group and conference & event bookings and are subject to special event block out dates on a hotel by hotel basis.

By agreeing to these terms and conditions you acknowledge that unless we come to an alternative arrangement with you or the named guest, then the credit card provided will be used for payment of all accommodation and ancillary costs charged to the room after check-in, for any loss or damage to the room during their stay, and for any cancellation or non-arrival fees.

For Hotels in Australia, check-in is from 2pm and check-out is before 11am. For Hotels in New Zealand, check-in is from 3pm and check-out is before 10am. Earlier arrival and later departure times can be arranged, subject to availability, however applicable day-use charges may also apply.

Force Majeure

The Company will not be in breach of this Agreement and will not have any liability to you whatsoever in respect of your booking if it is prevented from complying with any of its obligations under these Terms and Conditions by reason of Force Majeure. “Force Majeure” means any act, event or circumstance beyond the reasonable control of the Company which has a substantial impact on the Hotel and/or the tourist and/or hotel industry in the geographical market in which the Hotel operates, which act could include, without limitation, casualties, war, rebellion, revolution, blockades, riots, insurrection, strikes, lockouts, labour or industrial problems, civil unrest, embargoes, domestic or international disturbance, acts of terrorism, outbreak of disease, virus, pandemics or epidemics, world and/or regional health threats, loss or substantial reduction in major airline services, governmental actions or delays, fire, hurricanes, earthquakes, storms, floods, other natural catastrophes or severe weather conditions or acts of God, travel or health advisories, orders or recommendations issued by any relevant government authorities or international bodies or agencies, or damage or destruction of the Hotel. In the event of Force Majeure the Company has the right to immediately terminate your booking at the Hotel and will refund any deposits paid by you as your sole remedy.

Member Programs

Qantas Frequent Flyer redemptions are subject to the eligibility criteria and terms & conditions of Qantas (https://www.qantas.com/fflyer/dyn/partners/hotel/earn-rates) and the Company. Eligible stays for the Qantas Frequent Flyer program are subject to a tiered rate with a minimum dollar threshold for all participating Company Hotels in Australia. Rydges Mount Panorama Bathurst minimum dollar threshold per stay is $200. QFF points for participating Australian hotels are issued at 3 points per $1 spent on accommodation and incidentals. QFF points are only earned for eligible stays on any room only non-package rate code, regardless of booking channel. QFF points must be claimed for hotel stays within 6 months of the stay.

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