Guest Reviews

Check out what real people are saying about our Rydges Esplanade Cairns Resort

Rydges Esplanade Cairns Resort values honest feedback and encourages real reviews. Here you can quickly find out what guests are saying about our Cairns resort in real, authenticated reviews (good, bad, indifferent) written by our guests and Priority Guest Rewards members.

Let other ‘real’ people help plan your next trip!

You will also find the┬áTrip Advisor’s Bravo mark on our page for quick access to more guest reviews and a guide on what customers are saying about our Cairns resort.

W & P Boekeman

Just one small thing we missed was no drinking glasses in our room. Lighting over our beds was exellent. So thankyou for a good stay. W& P Boekeman.

August 20, 2016

Jess

Nice hotel. Customer service a little questionable

Lovely room and facilities. The guys on the check in desk were very friendly. a little disappointed with a couple of things. we left a phone charger in the room and emailed to ask if it had been found and ... more

August 19, 2016

Erin

Room wasn't clean

There was hair on the pillow like it hadn't been cleaned after the previous guests and there was writing on the bathroom mirror that said 'let me out' - kind of creepy and another sign that the room hadn't been ... more

August 15, 2016

Angela Meadowcroft

Comfortable, clean & beautiful view

Stayed in ocean view room which was comfortable & clean with a gorgeous view. Seemed to have an nice updated bathroom compared to my last stay. Staff very friendly & helpful. Pasta Friday delicious as always. Great location. Overall a ... more

August 14, 2016

Colac

Needs a reno

Stayed here for 4 nights, most staff were nice except the rude man who left a message on my phone to move my bags out of that room when l had organised with the duty manager the night before to ... more

August 09, 2016

Nina

Great room, awful pools

Our family room with bunk beds for the kids was fabulous. Our view over the water was sensational. The lovely deep bath was heavenly. The staff were friendly and helpful, we had an issue with Xbox connectivity and that was ... more

August 08, 2016

David Andrews

Time Out!!!

Great spot and positioned ideally close to the Esplanade - great for an early morning walk. Short walk to great restaurants that appeals to those without a car. Rooms lovely and quiet and had everything we needed for our stay. ... more

July 27, 2016

Olga

Very nice renovated room with ocean view.

We like the hotel overall and it is our second time to stay there. The only unpleasant thing was that the front desk person was quite rude during our check it (it was middle age asian guy), all other hotel ... more

July 27, 2016

Rachael

good service and friendly staff

Good experience, breath taking view

July 24, 2016

Sam

A lovely way to end our holiday.

The family room was very comfortable. The bed was great and the shower was nice and hot. The staff were very friendly and our kids loved it. They wanted to stay longer! I was concerned that the rooms would be ... more

July 12, 2016

Nzdreamchasers

It is what it is

Not that friendly Not that special Not that clean Not that great. It is what it is. A bed. For the night. The fish/meat 'all you can eat' is lovingly and beautifully cooked by the chef but again it is ... more

July 09, 2016

Sue

Great location, friendly helpful staff, no issues!

From check in to check out, everything was very smooth. A lovely relaxed atmosphere and the staff were very helpful. Close to everything we needed, and beautiful views from the balcony. Couldn't fault out experience here.

July 09, 2016

Tony Hunter

Grateful for free upgrade to executive suite. Received excellent service in restaurant both nights.

July 09, 2016

Lisa

Very nice, but a few problems

The hotel was great; ideal, central location, great views from the room. The breakfast buffet was to die for at a very reasonable and affordable price. The pool area was peaceful and visually pleasing, options of tennis and bikes a ... more

July 09, 2016

sue

dirty and dated

The bathroom hadn't been cleaned, the pillows smelt and had no plastic covers over them. I feel it needs updating for the price we pay considering I could have gotten a hotel closer to town for the same price. Customer ... more

July 03, 2016

Julie Markham

Great friendly approachable staff although did have a problem 2 mornings with confusion over paid breakfast

Staff were fantastic. There seemed to be some confusion with breakfast deals that were prepaid on credit card. Also may need to look into mobile phones deleting key cards happened twice to me. Everyone these days has a phone in ... more

July 03, 2016

Jenny M

Friendly staff, nice rooms & good room service.

We found front desk staff very friendly & helpful. The rooms were lovely & clean & comfy. Room service was very good, quick friendly service & food was of high standard. We were disappointed with hotel restaurant. We had breakfast ... more

July 02, 2016

ANNA MALOBERTI

Very pleasant even with all that was going on with the volleyball they still had plenty of time for us.

They went out of there way to find me a room with a seperate shower as I had just had knee surgery and could not use the bath . The room was clean beds and pillow were great . I ... more

June 27, 2016