Guest Reviews

Check out what real people are saying about our Rydges Esplanade Cairns Resort

Rydges Esplanade Cairns Resort values honest feedback and encourages real reviews. Here you can quickly find out what guests are saying about our Cairns resort in real, authenticated reviews (good, bad, indifferent) written by our guests and Priority Guest Rewards members.

Let other ‘real’ people help plan your next trip!

You will also find the┬áTrip Advisor’s Bravo mark on our page for quick access to more guest reviews and a guide on what customers are saying about our Cairns resort.

Sam

A lovely way to end our holiday.

The family room was very comfortable. The bed was great and the shower was nice and hot. The staff were very friendly and our kids loved it. They wanted to stay longer! I was concerned that the rooms would be ... more

July 12, 2016

Nzdreamchasers

It is what it is

Not that friendly Not that special Not that clean Not that great. It is what it is. A bed. For the night. The fish/meat 'all you can eat' is lovingly and beautifully cooked by the chef but again it is ... more

July 09, 2016

Sue

Great location, friendly helpful staff, no issues!

From check in to check out, everything was very smooth. A lovely relaxed atmosphere and the staff were very helpful. Close to everything we needed, and beautiful views from the balcony. Couldn't fault out experience here.

July 09, 2016

Tony Hunter

Grateful for free upgrade to executive suite. Received excellent service in restaurant both nights.

July 09, 2016

Lisa

Very nice, but a few problems

The hotel was great; ideal, central location, great views from the room. The breakfast buffet was to die for at a very reasonable and affordable price. The pool area was peaceful and visually pleasing, options of tennis and bikes a ... more

July 09, 2016

sue

dirty and dated

The bathroom hadn't been cleaned, the pillows smelt and had no plastic covers over them. I feel it needs updating for the price we pay considering I could have gotten a hotel closer to town for the same price. Customer ... more

July 03, 2016

Julie Markham

Great friendly approachable staff although did have a problem 2 mornings with confusion over paid breakfast

Staff were fantastic. There seemed to be some confusion with breakfast deals that were prepaid on credit card. Also may need to look into mobile phones deleting key cards happened twice to me. Everyone these days has a phone in ... more

July 03, 2016

Jenny M

Friendly staff, nice rooms & good room service.

We found front desk staff very friendly & helpful. The rooms were lovely & clean & comfy. Room service was very good, quick friendly service & food was of high standard. We were disappointed with hotel restaurant. We had breakfast ... more

July 02, 2016

ANNA MALOBERTI

Very pleasant even with all that was going on with the volleyball they still had plenty of time for us.

They went out of there way to find me a room with a seperate shower as I had just had knee surgery and could not use the bath . The room was clean beds and pillow were great . I ... more

June 27, 2016

Alana Young

Comfortable,safe, clean and friendly with a touch of elegance

Love the friendly service, private, quiet, clean rooms. Great room service menu options. Must consider having a holiday weekend there.

June 21, 2016

Maree Burns

Not as good as usual.

All services etc were great but the room was a let down. The bed was old sagging and very uncomfortable and the room was in need of an update especially the bathroom. Will still come back to stay again but ... more

June 21, 2016

Brett Andrew

Advertising facilities, like movies, and then not provide them (no tablets available) is unacceptable

We have stayed at two Rydges hotels in Cairns on a number of occasions and generally find them favourable. However people expect the facilities offered to be available, had we known we would have stayed elsewhere.

June 15, 2016

Simon Daniels

Overall pleased

We were overall pleased with our stay. We were disappointed on checking out that we were asked to pay for our dinner again, as this had been charged to our room, when we paid cash on the night. Reception had ... more

June 15, 2016

Peter

Comfortable, but disappointed that the iron was full of muddy water.

Good receptiona nd breakfast quite plerasant. Room comfortable and clean except for the iron!

June 09, 2016

Andrew

I always enjoy staying at Rydges Esplanade

I often stay at Rydges Esplanade during business travel to Cairns. I enjoy the efficient courteous service I always receive and love the option to include the breakfast with an accommodation package.

June 09, 2016

Phil

Phil

Very disappointed in service. We changed rooms mid stay and left some children's bathers in the initial room. Contacted reception within 2 hours of room change, who said they would sort it for us. On check out 24 hours later ... more

June 09, 2016

JOHN KUMAR

JUST VERY GOOD TO BE WITH RYDGES

IT WAS VVVVVVERY NICE TO BE WITH RYDGES AND I SAY I LOVEIT OVER2DAYS I WILL COMEBACK

May 30, 2016

A Tan

Disappointed with the lack of recognition as your Priority Guest.

During my previous stay in March 2016, I was given a high floor room with an ocean view. I was disappointed that this May visit, I was given a lower floor with the city view. Yet my colleague, who checked ... more

May 22, 2016