Gift Cards

What are Rydges Gift Cards? 

A Rydges Hotels & Resorts Gift Card is a stored dollar value gift card that allows the bearer to enjoy some of life’s little luxuries at over 35 Hotels & Resorts throughout Australia & New Zealand.

They work just like a ‘retail store’ gift card and can be purchased in $100, $250 or $500 denominations that can be redeemed at any Participating Rydges Hotel or Resort for accommodation and food & beverage services and products.

Where can I use a Rydges Gift Card? 

Rydges Gift Cards sold via the following website (www.rydges.com.au) are sold in $100, $250 & $500 Australian or New Zealand dollars denominations.

The can be used for redemption in local currency only.

Rydges Gift Card issued in Australian Dollars can ONLY be used at participating hotels located in Australia.

Rydges Gift Cards issued in New Zealand Dollars can ONLY be used at participating hotels located in New Zealand.

For Participating Hotels & Resorts visit www.rydges.com/gift-cards or call Rydges Central Reservations on 1300 857 922 (Australia) or 0800 446 187 (New Zealand).

Gift Cards can be used for full or part payment for accommodation, food & beverage and any other hotel services that can be applied to a hotel guests account folio e.g. room service breakfast.

All other travel costs and expenses incurred at a participating Hotel or Resort are the sole responsibility of the guest or card bearer.

What else do I need to remember when using a Rydges Gift Card? 

A – You must have the Rydges Gift Card on hand when redeeming the credit held on the card

B – Make sure you know the value on the card before making your purchase – if the total cost of your purchase exceeds the balance held on the Rydges Gift Card another accepted form of payment is required to make up the difference. You can check the balance online by visiting www.rydges.com/gift-cards or by asking a staff member at hotel or resort front desk.

C – Rydges Gift Card can be used as many times as you wish until the balance held on the card reaches zero or the card validity expires.

How do I book accommodation using a Rydges Gift Card? 

To make a booking at a Participating Rydges Hotel & Resort, we recommend you visit www.rydges.com to book using our “Best Available Rates”.

You may also make a telephone booking for a participating Rydges Hotel and Resort by calling your chosen hotel direct. For a list Participating Hotels & Resorts visit www.rydges.com/gift-cards.

You will be required to provide a valid credit card number to guarantee a booking and our standard reservation & cancellation policies apply. No transactions are charged to the credit card unless a breach of our standard booking terms and conditions occurs.

Can I get cash advances on a Rydges Gift Card? 

Rydges Gift Cards or any amount standing in credit held on the card cannot be redeemed wholly or partially for cash. No cash advances can be made at any time regardless if there have been one or more transactions on the Rydges Gift Card.

How do I receive change on a Rydges Gift Card? 

After using a Rydges Gift Card, the card is returned with the remaining value held upon on it. We do not give back change in cash at any time. Any remaining value on the card can be used towards payment for any permitted service or product, but will not be provided to the cardholder or anyone else in the form of cash. If an amount standing in credit on the Rydges Gift Card is not used prior to the expiry date the value will be lost and will not be remitted to the cardholder or any other person in cash or the equivalent value. The balances on a single or multiple Rydges Gift Cards cannot be consolidated or transferred to a new card.

What happens if my Rydges Gift Card is lost or stolen? 

We cannot replace nor refund lost or stolen Rydges Gift Cards. Treat the card like you would cash and keep it in a safe place.

Can I get a refund on a Rydges Gift Card? 

If you have purchased a Rydges Gift Card and not redeemed any of its value, we can offer a refund providing the refund is sought on the same date of purchase only and proof of purchase is presented. No refund will be given after the date of purchase.

Where can I view my Rydges Gift Card balance & transaction history? 

Every time you use a Rydges Gift Card a receipt is issued stating the expiry date and remaining balance. You can check your card balance, expiry date and transaction history by visiting our website: www.rydges.com/gift-cards and entering your card PIN number.
Once the Rydges Gift Card reaches a zero balance or the stated expiry date has past, the card becomes void. No additional credit or date extension is available to be applied to the existing card. Any additional value required will require a new gift card purchase.

What is the validity & expiry date on a Rydges Gift Card? 

Rydges Gift Cards are valid for 12 months from date of purchase or until a $0 balance is reached whichever occurs first.
Your Rydges Gift Card will expire on the last day of the month, 12 months from the purchase date. The expiry date is stamped on the reverse of the card. Once your Rydges Gift Card has expired or there is a zero balance, the card is no longer valid and should be destroyed. Rydges Gift Cards cannot be reloaded with any additional dollar value and the validity cannot be extended once expired. Rydges Gift Cards expire on the date indicated regardless of whether any amount remains standing in credit on the card at that time.

Tampered Rydges Gift Cards 

Rydges Gift Cards will be void and will not be redeemable if they are defaced, mutilated, altered or tampered with in anyway. Rydges Hotels & Resorts may subject gift cards to verification and security checks at its absolute discretion.

Where to can I buy more Rydges Gift Cards? 

Rydges Gifts cards are available for sale online at  www.rydges.com/gift-cards or via www.experiencethis.com.au or Telephone 1300 650 449

Definitions & Terms Used 

“Program” means the Rydges Gift Card Program, as governed in accordance with these Terms and Conditions;

Rydges Gift Card means a ‘smart chipped’ card device featuring a stored dollar value (Gift Dollars) issued to the Customer containing a pre-determined dollar value ranging from $100 to $500 Dollars in both Australian and New Zealand Dollars.

“Promoter” means Rydges Hotels & Resorts in its capacity as manager of Rydges Gift Card program in conjunction via its authorised fulfilment agencies.

“Program Accommodation and Food & Beverage” means principally hotel accommodation and meals and/or bar expenses (if applicable) provided by Participating Hotels in the Program which Customers may redeem using their Gift Card dollars.

“Participating Hotels” means those hotels listed at www.rydges.com & www.experiencethis.com.au as participating as redemption hotels for the Program.

“Purchaser” means a customer that orders and purchases a Rydges Gift Card from the Promoter pursuant to the Program on behalf of a Customer

“Customer” means a customer who has been issued with a Rydges Gift Card by either the Promoter (Rydges Hotels & Resorts) or Purchaser pursuant to the Program and is the specified holder of the Rydges Gift Card.

“Gift Dollars” means the pre-determined nominated dollar value which is pre-loaded in either Australian OR New Zealand Dollars on to the Rydges Gift Card at the time of issue. The amount & currency of issue of Gift Dollars pre-loaded on each Rydges Gift Card is specified on the back of the card. The card is to be treated with the same care and security as cash. If lost or stolen, Rydges Gift Card cannot be replaced.

“experiencethis” and www.experiencethis.com.au means the retail & online voucher store (a wholly owned subsidiary of EVENT) & responsible for issuance, despatch, delivery and dispute resolution of Rydges Gift Cards.

Smart Visit Solutions means the technology and program partner responsible for issuance, despatch, delivery and dispute resolution of Rydges Gift Cards.

The card remains the property of the promoter

1 Use of Rydges Gift Card at Participating Hotels

1.a The Rydges Gift Card is used primarily to redeem “Gift Dollars” towards Accommodation and Food & Beverage products at Participating Hotels. Customers may make an accommodation reservation at a Participating Hotel by either calling the hotel directly or online via www.rydges.com. All accommodation reservations require a valid credit card number to guarantee & confirm the reservation. Please note Rydges Gift Card cannot be used to purchase any ‘Pre-Paid” or ‘Advance Saver’ rates. Upon check-in the Customer should present the original Rydges Gift Card and inform staff if they wish to redeem the Gift Dollars in exchange for Accommodation and or Food & Beverage. Upon check-out the credit card advice will be destroyed if the Customer redeems the final account utilising the Gift Dollars stored on the their Rydges Gift Card.

Rydges Gift Cards are sold $100, $250 & $500 Australian or New Zealand dollars denominations. They can be used for redemption in local currency only. Rydges Gift Cards issued in Australian Dollars can ONLY be used at participating hotels located in Australia Rydges Gift Cards issued in New Zealand Dollars can ONLY be used at participating hotels located in New Zealand.

1.b Copies of Rydges Gift Card will not be accepted. Rydges Gift Card’s will be deemed void if altered in any way. A Participating Hotel may refuse to accept a damaged Rydges Gift Card or any Rydges Gift Card if it reasonably suspects the card has been altered, stolen, defaced or is being used in a criminal or fraudulent manner.

1.c Rydges Gift Card’s and associate Gift Dollars, or Program Accommodation and Food & Beverage bought with them, are not redeemable for cash or credit card transactions, hotel line of credit nor hotel accounts.

If there are sufficient Gift Dollars on a Customer’s Rydges Gift Card to redeem the selected Program Accommodation and Food & Beverage in full, the Rydges Gift Card dollars cannot be used in conjunction with part-cash payments. If there are insufficient Gift Dollars on the Customer’s Rydges Gift Card’s to redeem the selected Program Accommodation and Food & Beverage in full, then the balance may be purchased by the Customer with a cash or credit card payment.

1.d Participating Hotels may change over time (as determined by the Promoter in its absolute discretion). A list of current participating hotels can be found online at Rydges Gift Card section located at www.rydges.com. Participating Hotels listed are correct at the time of the publication and it remains the sole responsibility of a Customer to check prior to making the reservation if a particular hotel is a Participating Hotel in the Program prior to making the reservation.

Capitol Square Hotel Sydney, Thredbo Alpine Hotel and all Rydges hotels located in Fiji, United Arab Emirates, Qatar, and United Kingdom are NON Participating Hotels

1.e Rydges Gift Card Dollars can be used to redeem Program Accommodation and Food & Beverage, meals, bar tabs, room service and other services in local currency that can be charged to a guest account folio at a Participating Hotels. Any other travel costs and expenses incurred are the sole responsibility of the Customer.

1.f Rydges Gift Cards may not be “topped up” with additional Gift Dollars to those already pre-loaded onto the Rydges Gift Card at the point of issue. Additional Gift Dollars will require the purchase of a new Rydges Gift Card and associate Gift Dollars, in accordance with these Terms and Conditions. A Customer can redeem Gift Dollars; in exchange for Program Accommodation and Food & Beverage from multiple (two or more) Rydges Gift Card’s at the same time.

1.g Reservations at Participating Hotels remain subject to availability at the time of booking. No guarantee can be given that a particular room will be available at any Participating Hotel on or for the days that the individual Customer may prefer.

1.h Customers can cancel a reservation; however they must do so by contacting the applicable hotel directly and advising them of the cancellation (“Cancellation Notice”). If the Customer fails to provide Cancellation Notice by 6pm on the day before the scheduled date of arrival at the relevant Participating Hotel, pursuant to the reservation, a cancellation fee, in lieu one night’s accommodation at the reservation rate will be charged.

1.i Rydges Gift Cards cannot be brought & re-sold by via 3rd party auction sites. Any Rydges Gift Cards found for sale on such sites will be deemed null and void and electronically cancelled

2 Purchase & Payment of Rydges Gift Cards

2.a Purchase of a Rydges Gift Card’s can conducted online at www.rydges.com. Online orders must be purchased using a valid credit card.

2.b Rydges Gift Cards are dispatched when full payment (of the amount equating to the number of Gift Dollars pre-loaded on the card, in each case) is received by the Promoter (including any service or postage charges) in accordance with these Terms and Conditions. Refunds and exchanges are not available after full payment is received.

2.c Orders are dispatched within 5 business days of receipt of the order and payment in full. Currently accepted credit cards include Visa, MasterCard American Express & Diners Club.

2.d Rydges Gift Cards are issued in Australian Dollars OR New Zealand dollars only. For exclusive use in the country of issue.

2.e All prices are inclusive of GST unless otherwise stated. Any other taxes, charges, fees or duties that are, or may be levied on such prices or Program Accommodation and Food & Beverage must be paid for by the Purchaser unless otherwise stated.

2.f Courier, Mail and a order handling costs will apply. A minimum charge of $9.95 AUD per order is applicable and is payable at the same time as payment is made and submitted with an order for purchasing a Rydges Gift Cards.

2.g The Promoter is not responsible for inaccurate or incorrect information supplied during the ordering process, either caused Customer or Purchaser or by any of the related Information Technology infrastructure/platform nor programming associated with or used in this Program, or by any technical error that may occur in the course of the administration of this. The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of orders and/or other information submitted in connection with this Program.

3 Delivery of Rydges Gift Cards 

3.a Rydges Gift Cards will be delivered by post/courier when ordered via www.rydges.com The Promoter and any Participating Hotel will not be held liable for any loss as a result of a Rydges Gift Cards being lost, stolen or damaged once dispatched for delivery.

3.b The Purchaser is solely responsible for correctly informing the Promoter of their contact details and address(es) to allow for timely delivery of the Rydges Gift Cards’. Changes to orders can only be accepted in writing and forwarded by mail, email or facsimile to the Rydges Gift Card Manager at [email protected]. No changes made via telephone will be accepted. Changes to orders will only be possible prior to an order being processed by experiencethis.com

4 Expiry Date of Cards

4.a All Rydges Gift Cards are valid for 12 months from the date of issue (“Validity Period”).

4.b If the Customer does not fully redeem all of the Gift Dollars on a Rydges Gift Card for Program Accommodation and Food & Beverage within the Validity Period, they may apply for an extension of the Validity Period by making written application to Rydges Gift Card Manager at [email protected] no later than 1 month prior to the expiry of the Validity Period as indicated upon the Rydges Gift Card.

Application for extensions must clearly contain the following information:

(i) why an extension to the Rydges Gift Card is being required
(ii) the identification number of the Rydges Gift Card and
(iii) the expiry date of the Rydges Gift Card.

And post the written application to RYDGES Gift Card Manager
Mezzanine Level, 49 Market Street, Sydney, NSW 2000

The Promoter reserves the right to grant a Customer an extension of the Validity Period at its absolute discretion but is not bound to do.

4.c If an extension to the Validity Period is granted by the Promoter, it remains the Customer duty to return the Rydges Gift Card to the Rydges Gift Card Manager at experiencethis.com with an administration fee of $50.00 (AU or NZ) per Rydges Gift Card. The Rydges Gift Card Manager will then arrange for a new Rydges Gift Card to be issued in replacement of the old one (with remaining balance of the Gift Dollars on the old card transferred to the new Rydges Gift Card) and the extended Validity Period will be recorded on the new Rydges Gift Card.

5 Stolen or Lost Cards

5.a In the event of a Rydges Gift Card being lost or stolen a Customer is not entitled to a cash refund of any unused ‘Gift Dollars’. They should contact the Rydges Gift Card Manager at [email protected] directly.

5.b The Promoter will not accept any responsibility for stolen, lost, damaged or wilfully defaced Rydges Gift Cards or for any un-authorised or fraudulent use thereof.

6 Liability

6.a To the extent permitted by law, the Promoter, its authorised agents and Participating Hotels make no representations, warranties or conditions of any kind, express or implied with respect to the Rydges Gift Card. The Promoter does not represent or warrant that a Rydges Gift Card will always be accessible or accepted.

To the extent permitted by law, in the event that the Promoter, its authorised agents and Participating Hotels are found liable to the Purchaser or Customer, they shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on that Customers Rydges Gift Card.

The Promoter, its authorised agents and Participating Hotels shall have no liability for any incidental, indirect or consequential damages arising out of or in any way connected with the use of a Rydges Gift Card.

Certain legislation, including the Trade Practices Act 1974 (Cth), may imply warranties or conditions or impose obligations upon the Manager, the Service Providers and the Attractions which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. This agreement must be read subject to these statutory provisions.

If these statutory provisions apply, to the extent to which the Promoter, its authorised agents and Participating Hotels are able to do so, their liability under those provisions will be limited, at their option to:

(i) in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods; the payment of the costs of replacing the goods or of acquiring equivalent goods; or the payment of having the goods repaired; or
(ii) in the case of services, the supplying of the services again; or the payment of having the services supplied again.

7 Dispute

7.a In the event of any dispute or issue arising in regards to the Rydges Gift Card or any Program Accommodation and Food & Beverage purchased with the Rydges Gift Card, or any other dispute in relation to any matter concerning the conduct or administration of the Program, the Promoter may authorise the Rydges Gift Card Manager to consult with the Customer or Purchaser (as the case may be) in order to resolve the dispute or issue, but this does not create an obligation on the Promoter to do so.

7.b Any and all decisions of the Promoter in relation to any aspect of this Program will be final and binding on the Customer and Purchaser.

8 Acceptance of Terms

8.a The submission or electronic receipt of an order is deemed to constitute acceptance of these Terms and Conditions.

9 Right to Modify, Alter and Amend

9.a These Terms and Conditions are subject to the specific terms and conditions of each Participating Hotel and all applicable laws in the country where the Rydges Gift Card’s are purchased.

9.b The Promoter reserves the right to modify, change and alter any Terms and Conditions in its absolute discretion at any time without notice and without liability. The Promoter also reserves the right to terminate the Program in whole or in part in its absolute discretion at any time without notice and without liability. Any and all ‘live’ Rydges Gift Card within the marketplace will be honoured until the end of their Validity Period (12 months of card being issued).

10 Permission

10.a In line with Rydges Hotels & Resorts Privacy Policy, the Promoter may retain information provided in connection with the Program. Details about Privacy Policy and how such information is treated can be found at www.evt.com