- Private rooms were absolutely fantastic. - Conference facilities were OK, old room and equipment but overall satisfactory. - Service level was satisfactory - nothing special - the conference room was not set up correctly on day 1 or day 2 (seating incorrect, no speakers, no projector, then when it did turn up nothing was set up for us!! thankfully there was one VERY helpful young man on the Monday evening who was more that willing to assist us get everything ready - thank you - his attitude could be shared with the others). A couple of times the morning and afternoon tea were a bit late, and no one really wanted to help, we felt like and inconvenience when we asked a question. - Disappointing that we had to convince the bar staff to allow us to purchase more drinks on the Tuesday night when we had dinner in the pavilion. No one wanted to help us. Our team was socialising well and despite the fact that we had completed our initial drinks package, we had informed Lauren Read already during event set up that we would continue 'on-consumption' following this. That message was obviously not communicated, you could have made a lot more profit from our group. We hold a lot of conferences across our business every year, so I am purely being honest about our experience at your hotel versus the standard we are used to.

The restaurant was extremely under staffed and obviously poorly managed. After waiting at table for my glass of wine approx. 20-30 minutes, and noticing the frustration on other customers sitting around I decided to cancel my wine and dinner and departed.

The restaurant was extremely under staffed and obviously poorly managed. After waiting at table for my glass of wine approx. 20-30 minutes, and noticing the frustration on other customers sitting around I decided to cancel my wine and dinner and departed.

room was good for value. Food was excellent on both nights service seemed a bit flustered and missed key requests for dining. Had an unfortunate accident when shower railing collapsed causing my wife to fall in shower floor. After a couple of calls to reception did a person call to see if everything was alright luckily my wife did not injure herself however the lack of urgent attention by the staff was a cause for concern.

room was good for value .food was excellent on both nights service seemed a bit flustered and missed key requests for dining.had an unfortunate accident when shower railing collapsed causing my wife to fall in shower floor.after a couple of calls to reception did a person call to see if everything was alright luckily my wife did not injure herself however the lack ofurgent attention by the staff was a cause for concern

Sails is one of my favourite Rydges Hotels great customer service. Restaurant the food is excellent and the staff are fantastic. Rooms are always spotless. Love staying here.

Sails is one of my favourite Rydges Hotels great customer service. Restaurant the food is excellent and the staff are fantastic. Rooms are always spotless. Love staying here.

Sails is the best place to stay, newly refurbished with spotless swimming pool and beautiful surroundings. The receptionists are very friendly and helpful, they gave me free upgrade to water view room upon request. My package was great value, with chocolate, free welcome drink, free buffet breakfast, lovely new room. The shower is really good, restaurant staffs are amazing; breakfast is good. I couldn't ask for more, will come back again very soon. Thanks a lot.

Sails is the best place to stay, newly refurbished with spotless swimming pool and beautiful surroundings. The receptionists are very friendly and helpful, they gave me free upgrade to water view room upon request. My package was great value, with chocolate, free welcome drink, free buffet breakfast, lovely new room. The shower is really good, restaurant staffs are amazing; breakfast is good. I couldn't ask for more, will come back again very soon. Thanks a lot.