- Private rooms were absolutely fantastic. - Conference facilities were OK, old room and equipment but overall satisfactory. - Service level was satisfactory - nothing special - the conference room was not set up correctly on day 1 or day 2 (seating incorrect, no speakers, no projector, then when it did turn up nothing was set up for us!! thankfully there was one VERY helpful young man on the Monday evening who was more that willing to assist us get everything ready - thank you - his attitude could be shared with the others). A couple of times the morning and afternoon tea were a bit late, and no one really wanted to help, we felt like and inconvenience when we asked a question. - Disappointing that we had to convince the bar staff to allow us to purchase more drinks on the Tuesday night when we had dinner in the pavilion. No one wanted to help us. Our team was socialising well and despite the fact that we had completed our initial drinks package, we had informed Lauren Read already during event set up that we would continue 'on-consumption' following this. That message was obviously not communicated, you could have made a lot more profit from our group. We hold a lot of conferences across our business every year, so I am purely being honest about our experience at your hotel versus the standard we are used to.

The restaurant was extremely under staffed and obviously poorly managed. After waiting at table for my glass of wine approx. 20-30 minutes, and noticing the frustration on other customers sitting around I decided to cancel my wine and dinner and departed.

The restaurant was extremely under staffed and obviously poorly managed. After waiting at table for my glass of wine approx. 20-30 minutes, and noticing the frustration on other customers sitting around I decided to cancel my wine and dinner and departed.

room was good for value. Food was excellent on both nights service seemed a bit flustered and missed key requests for dining. Had an unfortunate accident when shower railing collapsed causing my wife to fall in shower floor. After a couple of calls to reception did a person call to see if everything was alright luckily my wife did not injure herself however the lack of urgent attention by the staff was a cause for concern.

room was good for value .food was excellent on both nights service seemed a bit flustered and missed key requests for dining.had an unfortunate accident when shower railing collapsed causing my wife to fall in shower floor.after a couple of calls to reception did a person call to see if everything was alright luckily my wife did not injure herself however the lack ofurgent attention by the staff was a cause for concern

Sails is one of my favourite Rydges Hotels great customer service. Restaurant the food is excellent and the staff are fantastic. Rooms are always spotless. Love staying here.

Sails is one of my favourite Rydges Hotels great customer service. Restaurant the food is excellent and the staff are fantastic. Rooms are always spotless. Love staying here.

Sails is the best place to stay, newly refurbished with spotless swimming pool and beautiful surroundings. The receptionists are very friendly and helpful, they gave me free upgrade to water view room upon request. My package was great value, with chocolate, free welcome drink, free buffet breakfast, lovely new room. The shower is really good, restaurant staffs are amazing; breakfast is good. I couldn't ask for more, will come back again very soon. Thanks a lot.

Sails is the best place to stay, newly refurbished with spotless swimming pool and beautiful surroundings. The receptionists are very friendly and helpful, they gave me free upgrade to water view room upon request. My package was great value, with chocolate, free welcome drink, free buffet breakfast, lovely new room. The shower is really good, restaurant staffs are amazing; breakfast is good. I couldn't ask for more, will come back again very soon. Thanks a lot.

Overall excellent. However, frustratingly we could not use the restaurant on our first night as there was a function. Why were we not told this before we came or on arrival? The alternative was room service which was not an acceptable option. Similar happened on the second night. There was a function again. A small section of the restaurant was open, however with a limited menu. Again not acceptable and we were not told this on booking or arrival. In saying that however staff were understanding and the restaurant manager really did well to accommodate us with a slightly improved menu so well done here and to her. Regardless of functions hotel guests must always have access to the restaurant in some form, pushing room service as an alternative is not acceptable especially as guests like us do not like eating in their rooms and we have children too. This is our second stay and we would certainly come back. It will be interesting to see if I get a response to this review!!!

From the beginning upon booking I found staying here a great experience. I liked the self checkin available and was pleased when I asked for a late checkout I was told I could have the room until 1pm. The hotel looks as though it has undergone a major refurbishment and as such it was all brand new furnishings etc. The pool area is magnificent! I loved it so much I have booked again to come back and stay at the end of November.

As beautiful as I hoped as per the website. Room was modern and tasteful, furnishings with elegant touches. Super comfy bed. Luxurious shower. Will be back.

The TV remote was found in the bed on my second day. Very nice out look and room was quite.

Our room was very well presented, as was the entire Resort. The service in both the Dining Room and Bar areas was seemingly understaffed and therefore the service was slow, keeping in mind we were part of a group of approximately 50. The meals were good however our meal on Sunday night was exceptionally slow.

The TV remote was found in the bed on my second day. Very nice out look and room was quite.

Our room was very well presented, as was the entire Resort. The service in both the Dining Room and Bar areas was seemingly understaffed and therefore the service was slow, keeping in mind we were part of a group of approximately 50. The meals were good however our meal on Sunday night was exceptionally slow.

As beautiful as I hoped as per the website. Room was modern and tasteful, furnishings with elegant touches. Super comfy bed. Luxurious shower. Will be back.

From the beginning upon booking I found staying here a great experience. I liked the self checkin available and was pleased when I asked for a late checkout I was told I could have the room until 1pm. The hotel looks as though it has undergone a major refurbishment and as such it was all brand new furnishings etc. The pool area is magnificent! I loved it so much I have booked again to come back and stay at the end of November.

I had been staying here for 14 years till I had a bad experience when booking when you first changed hands after staying at the Mercure for the past 3 years decided to give sails another go. I was very impressed with the new refit and most of all it was lovely to be greeted by Wendy at the front desk .she has been here a long time and always made me to feel very comfortable at all times great employee .i would highly recommend your hotel to others.

I had been staying here for 14 years till I had a bad experience when booking when you first changed hands after staying at the Mercure for the past 3 years decided to give sails another go.i was very impressed with the new refit and most of all it was lovely to be greeted by Wendy at the front desk .she has been here a long time and always made me to feel very comfortable at all times great employee .i would highly recommend your hotel to others.

We had a one night stay at your Resort on Thursday 22nd September. I was the first time we had been to Port Macquarie and we thoroughly enjoyed ourselves. The resort is lovely, we had a lovely breakfast, champagne and chocolates on arrival what more could you want oh and not forgetting the best bed ever. It was so good we are ordering one for ourselves. Well done Sails on Port Macquarie !!!!!

We had a one night stay at your Resort on Thursday 22nd September. I was the first time we had been to Port Macquarie and we thoroughly enjoyed ourselves. The resort is lovely, we had a lovely breakfast, champagne and chocolates on arrival what more could you want oh and not forgetting the best bed ever. It was so good we are ordering one for ourselves. Well done Sails on Port Macquarie !!!!!

Perfect stay

Wendy excellent at front desk. Room beautiful. And two very nice dinners thank you

Wendy excellent at front desk. Room beautiful. And two very nice dinners thank you

We loved our marina view upstairs room and all the activity on the water, which made our night extra relaxing. Room size was comfortable and King bed divine. Desk very useful as well as ample lighting and balcony setting. All amenities quality and clean. Foyer needs renovating but all new work is to a high standard. Our hot buffet breakfast was yum and an extra special thanks to our waiter, Sam, who was young, attentive and well presented. Well done to management for such quality personnel. Looking forward to returning for a longer stay and an evening meal. We have already posted these comments on TripAdvisor.

We loved our marina view upstairs room and all the activity on the water, which made our night extra relaxing. Room size was comfortable and King bed divine. Desk very useful as well as ample lighting and balcony setting. All amenities quality and clean. Foyer needs renovating but all new work is to a high standard. Our hot buffet breakfast was yum and an extra special thanks to our waiter, Sam, who was young, attentive and well presented. Well done to management for such quality personnel. Looking forward to returning for a longer stay and an evening meal. We have already posted these comments on TripAdvisor.

The refurbishment of the rooms has been very good and the ongoing work shows much promise. My stay was comfortable and the staff helpful.

We have stayed at Sails twice before, and always enjoy it. On this occasion we were very impressed with the renovations. The restaurant, rooms & staff are all exceptional. My one complaint is that 4 X items from the mini bar were incorrectly added to my bill on leaving, & I had to challenge the staff that these were not in fact used during our stay.

We have stayed at Sails twice before, and always enjoy it. On this occasion we were very impressed with the renovations. The restaurant, rooms & staff are all exceptional. My one complaint is that 4 X items from the mini bar were incorrectly added to my bill on leaving, & I had to challenge the staff that these were not in fact used during our stay.

Bed was very firm. The grounds need a re-fresh and the restaurant would benefit from better marketing and focus.

Bed was very firm. The grounds need a re-fresh and the restaurant would benefit from better marketing and focus.

Very impressed with the new makeover,had a very relaxing & wonderful stay !

Well presented, clean, friendly place to stay definitely recommend to stay here

Well presented, clean, friendly place to stay definitely recommend to stay here

We enjoyed the Hotel, the staff were very helpful and the room was very nice. The only comment I would make is the atrium in the middle of the hotel needs lounges for guests to sit or something to make it not so clinical as it is a large bare open tiled area.

Loved it. Perfect location . Beautiful food. Amazing staff.

Stayed at sails resort for a weekend and was very impressed even thought it was winter and there are currently renovationshion going on (none of which affected my stay any) From the second the absolutly wonderful staff greated me at checkin (wish i got her name to say thankyou) to the awesome room i was more then yhapp with my stay here and will be back The staff couldn't be more friendly and the rooms haven't been just renovated are amazing, they have everything, good amount of storage great views, a soft dream bad, great bathroom, wall mounted LED TV with media inputs and free wifi (that actully works) Food wise there is a good selection of drinks in the mini bar if overpriced but thats normal for any hotel, the room service menu is also great and the restaurant is fantastic, the bar down stears is well stocked and bar staff are great, also only a 5 min walk from the center of town or settlement city and panthers across the street if your looking for other things. Outside there is a great pool area with a lovely garden and the resort rooms are surinder by lawn with bean bags to chill in (as we did for several hours in the sun) with the water right there just meters away My only down side was an extreamly small one and that was the parking on friday night with there only being one space available right next the garbage collection point and none of them where marker well (lines very faded meaning some people had taken 2 spaces) even with the resort not being full, this was mostly down to a number of parking spaces being occupied by building materials but overly not somthing id be loseing sleep over and had no problem parking the rest of my stay going in and out numerous time over the 3 days I will be takeing this the place i will stay when in Port in the future and would highly recommend to anyone be it a family or someone on work staying here The renovationshions will only improve this once complete

We enjoyed the Hotel, the staff were very helpful and the room was very nice. The only comment I would make is the atrium in the middle of the hotel needs lounges for guests to sit or something to make it not so clinical as it is a large bare open tiled area.

Room was lovely only downside could have had more choices on the menu

Very comfortable beds!

Room was lovely only downside could have had more choices on the menu

We found the staff at reception and in the dinning room to be helpful, friendly and courteous; nothing was too much trouble or of inconvenient. The accommodation refurbishment gives a much improved stay at the hotel. I would say that the lounge chairs in the room are a little low and for older buggers like me can be hard to get up from

We found the staff at reception and in the dinning room to be helpful, friendly and courteous; nothing was too much trouble or of inconvenient. The accommodation refurbishment gives a much improved stay at the hotel. I would say that the lounge chairs in the room are a little low and for older buggers like me can be hard to get up from

WOULD REALLY LIKE TO SEE THE STEAM ROOM BACK IN OPERATION; RESTAURANT NEEDS A LIFT - REVIEW