Definitions & Terms Used
“Customer” means a customer who has been issued with a Gift Card or Gift Voucher by either the Promoter or Purchaser pursuant to the Program and is the specified holder of the Gift Card or Gift Voucher.
“Gift Card” means a QR coded card (digital or physical) featuring a stored dollar value (Gift Dollars) issued to the Customer ranging from $100 to $1,000 available in AUD or NZD.
“Gift Dollars” means the pre-determined nominated dollar value, experience or package value which is pre-loaded on to the Gift Card or Gift Voucher at the time of issue. The amount of Gift Dollars pre-loaded on each Gift Card or Gift Voucher is specified on the back of the physical card, on the top right hand corner of a digital Gift Card or in the body of the electronic PDF or email accompanying the Gift Voucher.
“Gift Voucher” means an electronic voucher or certificate featuring a stored dollar value or value-add package or experience (Gift Dollars) issued to the Customer by the Promoter.
“Participating Hotels” means those Hotels listed on the Promoter’s website www.rydges.com, however the Thredbo Alpine Hotel and the OVAL Hotel Adelaide are not Participating Hotels.
“Program” means the Rydges Hotels & Resorts Gift Card and Voucher Program, as governed by these Terms and Conditions.
“Program Accommodation, Food & Beverage, Experiences and Services” means principally hotel accommodation and meals and/or bar expenses (if applicable) plus ancillary services and packages provided by Participating Hotels in the Program which Customers may redeem using their Gift Dollars.
“Promoter” means Rydges Hotels Ltd in its capacity as manager of the Program in conjunction with its authorised fulfilment agencies including SVS.
“Purchaser” means a customer that orders and purchases a Gift Card or Gift Voucher from the Promoter pursuant to the Program on behalf of a Customer.
“Smart Visit Solutions” or “SVS” means the technology and program partner responsible for issuance, dispatch and delivery of Gift Cards on behalf of the Promoter.
Use of Gift Card or Gift Voucher at Participating Hotels
Gift Cards and Vouchers are used primarily to redeem Program Accommodation, Food & Beverage, Experiences and Services at Participating Hotels. Customers may make a booking or reservation at a Participating Hotel by either calling the hotel direct or directly online via www.rydges.com.
Accommodation reservations require a valid credit card to confirm the reservation. Upon check-in at the relevant Participating Hotel the Customer should present the original Gift Card or Gift Voucher and inform staff if they wish to redeem the Gift Dollars in exchange for Program Accommodation, Food & Beverage, Experiences and Services. Upon check-out, the Customer’s credit card will not be used to pay the final account if the Customer uses the Gift Dollars stored on their Gift Card or Gift Voucher.
Copies of Gift Cards or Gift Vouchers will not be accepted. Gift Cards and Gift Vouchers will be deemed void if altered in any way. A Participating Hotel may refuse to accept a damaged Gift Card or Gift Voucher or if it considers on reasonable grounds that the card or voucher has been altered, stolen, defaced or is being used in a criminal or fraudulent manner.
Gift Cards and Gift Vouchers and associated Gift Dollars, or Program Accommodation, Food & Beverage, Experiences and Services bought with them, are not redeemable for cash or credit card transactions, hotel line of credit nor hotel accounts.
Gift Cards or Gift Vouchers cannot be replaced if lost or stolen and should be treated with the same care and security as cash.
The card remains the property of the Promoter.
If there are sufficient Gift Dollars on a Customer’s Gift Card or Gift Voucher to redeem the selected Program Accommodation, Food & Beverage, Experiences and Services in full, the Gift Dollars cannot be used in conjunction with part-cash payments. If there are insufficient Gift Dollars on the Customer’s card or voucher to redeem the selected Program Accommodation, Food & Beverage, Experiences and Services in full, then the balance may be settled by the Customer with a cash or credit card payment.
The list of Participating Hotels will change over time. A list of current Participating Hotels can be found online at www.rydges.com. Please check the website to see if a particular hotel is a Participating Hotel in the Program prior to making your reservation.
Thredbo Alpine Hotel, Thredbo Resort and OVAL Hotel Adelaide are not Participating Hotels.
Rydges branded Gift Cards cannot be used at QT Hotels & Resorts.
Gift Dollars can be used to redeem Program Accommodation, Food & Beverage, Experiences and Services including meals, bar tabs, room service and other services that can be charged to a guest account folio at Participating Hotels. Any other travel costs and expenses incurred are the sole responsibility of the Customer.
Gift Cards or Gift Vouchers may not be “topped up” with additional Gift Dollars to those already pre-loaded onto the Gift Card or Gift Voucher at the point of issue. Additional Gift Dollars will require the purchase of a new Gift Card or Gift Voucher and associated Gift Dollars, in accordance with these Terms and Conditions. A Customer can redeem Gift Dollars in exchange for Program Accommodation, Food & Beverage, Experiences and Services from multiple (two or more) Gift Cards or Gift Vouchers at the same time.
Reservations at Participating Hotels remain subject to availability at the time of booking and are subject to the applicable Hotel Booking Terms and Conditions for each Participating Hotel.
Customers can cancel a reservation, however they must do so by contacting the applicable Participating Hotel directly and advising them of the cancellation. Customers should check the relevant cancellation policy for the Participating Hotel, as referred to in the booking confirmation email sent to the Customer.
No Re-Sale or Promotional Use
Gift Cards or Gift Vouchers may not be re-sold, on-supplied or transferred for commercial, consumer or promotional purposes, bundled with other goods and services or used for promotional purposes without the Promoter’s prior written consent.
Purchase & Payment of Gift Cards and Gift Vouchers
Purchase of physical Gift Cards can be conducted at the front desk of Participating Hotels. Digital Gift Cards and Gift Vouchers can be purchased at www.rydges.com/gift-cards. Online orders must be purchased using a valid credit card.
Gift Cards and Gift Vouchers are distributed when full payment (of the amount equating to the number of Gift Dollars pre-loaded on the card or voucher, in each case) is received by the Promoter (including any service, transaction fees or postage charges) in accordance with these Terms and Conditions. Refunds and exchanges are not available if you simply change your mind after full payment is received.
Currently accepted credit cards for payment of Gift Cards include Visa & MasterCard.
Gift Cards and Gift Vouchers are issued in either Australian dollars (AUD) or New Zealand Dollars (NZD) only. AUD Gift Cards cannot be used at New Zealand Participating Hotels. NZD Gift Cards cannot be used at Australian Participating Hotels.
All prices are inclusive of GST unless otherwise stated. Any other taxes, charges, fees or duties that are, or may be levied on such prices or Program Accommodation, Experiences and Food & Beverage or Services must be paid for by the Purchaser unless otherwise stated.
Expiry Date of Gift Cards and Gift Vouchers
The expiry date for:
(a) physical Gift Cards and Gift Vouchers is specified on the actual Gift Card or Gift Voucher; and
(b) digital Gift Cards and Gift Vouchers is specified on the product terms and on the email confirmation sent to the Purchaser,
If the Customer does not fully redeem all of the Gift Dollars on a Gift Card or Gift Voucher for Program Accommodation, Experiences and Food & Beverage or Services within the Validity Period, they may apply for an extension of the Validity Period by making a written application to the Promoter at [email protected] no later than 1 month prior to the expiry of the Validity Period as indicated upon the Gift Card or Gift Voucher.
Applications for an extension must clearly contain the following information:
1. the reasons why the extension to the Gift Card or Gift Voucher Validity Period is being requested;
2. the identification number of the Gift Card or Gift Voucher; and
3. the expiry date of the Gift Card or Gift Voucher.
The Promoter will consider each application for an extension to the Validity Period based on the facts and circumstances involved, and will advise the Customer whether the extension is granted or declined.
If an extension to the Validity Period is granted by the Promoter, it remains the Customer’s duty to arrange with the Promoter the return of the Gift Card to the Promoter by contacting [email protected]. The Promoter will then arrange for a new Gift Card or Gift Voucher to be issued in replacement of the old one (with remaining balance of the Gift Dollars on the old card or voucher transferred to the new Gift Card or Gift Voucher) and the extended Validity Period will be recorded on the new Gift Card or Gift Voucher.
Stolen or Lost Cards
In the event of a Gift Card or Gift Voucher being lost or stolen, a Customer is not entitled to a cash refund of any unused “Gift Dollars’. The Customer should contact the Promoter at [email protected] directly.
The Promoter will not accept any responsibility for stolen, lost, damaged or wilfully defaced Gift Cards or Gift Vouchers or for any unauthorised or fraudulent use thereof.
To the extent permitted by law (and without limiting the Australian and New Zealand Consumer Law or Consumer Guarantees) each party:
a) excludes all warranties;
b) excludes liability for any indirect or consequential loss or damage including loss of profits and loss of revenue; and
c) limits their liability to any one or more of the following:
i. in relation to goods, replacing or repairing the goods or supplying an equivalent item, or paying the costs or replacing, repairing or hiring an equivalent item; or
ii. in relation to services, the re-supply of the services or payment of the cost of having the services re-supplied.
Acceptance of Terms
The submission or receipt of an order is deemed to constitute acceptance of these Terms and Conditions.
The Promoter may amend these Terms from time to time and you agree to be bound by that variation from when it appears on this Site for any purchases of Gift Cards or Gift Vouchers made after the relevant amendment.
Hotel Booking Terms and Conditions
These Terms and Conditions are subject to the specific Hotel Booking Terms and Conditions of each Participating Hotel and all applicable laws in the country where the Gift Cards or Gift Vouchers are purchased.