Safety & Wellbeing? We’ve got it sorted.

Our action plan and our commitment to you

We’ve always maintained the highest standard of cleanliness and hygiene throughout our hotels, resorts, restaurants and bars. However, in light of COVID-19, we’ve added an extra layer of cleaning protocols, on top of our already thorough processes, to ensure your stay is safe, stress-free and refreshing as ever.

Public Spaces:

We’ve increased frequency of cleaning and disinfecting in our public areas including lobbies, lifts, public bathrooms, door handles, and room keys. There’s also hand sanitiser dispensers throughout all spaces, and we’re practicing social distancing.

Guest Rooms:

On top of our regular rigorous cleaning processes, additional disinfecting protocols have been implemented in our guest rooms, after a guest departs and before the next arrives, with particular attention paid to hard and high-touch surfaces.

Behind the Scenes:

We’ve also made changes in our back of house areas, increasing the frequency of cleaning and disinfecting. We’re focusing on high-touch areas including entrances, locker-rooms, linen rooms and offices and, of course, in our restaurants and bars serving or preparing food and beverages.

Please note that travel restrictions vary by state. Please visit https://www.health.gov.au/ (Australia) and https://www.health.govt.nz/ (New Zealand) to get the latest advice.

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