ID: 762
March 04, 2016
Great start to a holiday after long flight.
Special thanks to Vazan who helped us out of a very sticky situation with our safe at 4AM! Great hotel superb location for waterfront restaurants and ferries. Bed sooo comfortable. Highly recommended.
Special thanks to Vazan who helped us out of a very sticky situation with our safe at 4AM!
Great hotel superb location for waterfront restaurants and ferries. Bed sooo comfortable. Highly recommended.
ID: 759
February 29, 2016
Exceptional
The wifi kept cutting in and out.
The wifi kept cutting in and out.
ID: 760
February 29, 2016
“Friendly and attentive staff and good location”
Staff friendliness. Very attentive and welcoming from checkin to checkout. Cannot think of anything. No complaints.
Staff friendliness. Very attentive and welcoming from checkin to checkout.
Cannot think of anything. No complaints.
ID: 758
February 28, 2016
Poor
The price per night fluctuated from $ 500 for the first night $680 for the second night it's not even a 500 per night room really disappointed and in all honesty would not stay here again , shame as w ... more
The price per night fluctuated from $ 500 for the first night $680 for the second night it's not even a 500 per night room really disappointed and in all honesty would not stay here again , shame as w ...
ID: 757
February 27, 2016
“Overall it was an excellent place to stay”
The vicinity & the staff were helpful. The water being left by the bed & then finding out you have to pay for it
The vicinity & the staff were helpful.
The water being left by the bed & then finding out you have to pay for it
ID: 755
February 26, 2016
“Stay at Rydges Hotel - be treated like a VIP!”
The room was fabulous, the temperature was just exactly right and the bed was the essence of comfort. The staff were really great! Rydges is a terrific hotel, not too 'corporate' in its feel and ambie ...
The room was fabulous, the temperature was just exactly right and the bed was the essence of comfort. The staff were really great! Rydges is a terrific hotel, not too 'corporate' in its feel and ambie ...
ID: 756
February 25, 2016
“Great Location”
Free wifi Chocolates on the pillows each night. Tiny room for the price we paid
Free wifi Chocolates on the pillows each night.
Tiny room for the price we paid
ID: 742
February 24, 2016
“Short break for solo traveller”
Room and bed comfortable. No dressing gown in room l would have felt more secure if lift used key access No explanation given for fire alarm People possibly homeless drinking outside hotel
Room and bed comfortable.
No dressing gown in room l would have felt more secure if lift used key access No explanation given for fire alarm People possibly homeless drinking outside hotel
ID: 743
February 24, 2016
Disappointing
bad bad 2 star. Every thing bad 2 star
bad bad 2 star.
Every thing bad 2 star
ID: 741
February 21, 2016
Excellent
Why would a hotel offer free WiFi and then have a huge pricetag for an Enthernet port? Come on Rydges ... you are a decade behind on the wired Interweb thingy.
Why would a hotel offer free WiFi and then have a huge pricetag for an Enthernet port? Come on Rydges ... you are a decade behind on the wired Interweb thingy.
ID: 744
February 21, 2016
“Would book again - love the location and the comfort”
I like almost everything about this property. the late night check in staff are great and valet park your car late at night and have it back on time the following morning. Rooms are clean and the beds ...
I like almost everything about this property. the late night check in staff are great and valet park your car late at night and have it back on time the following morning. Rooms are clean and the beds ...
ID: 736
February 19, 2016
Fair
The location, Clean. Very expensive for that kind of room and staff not happy. (466 $ per night) I'm not recommanded this hotel !
The location, Clean.
Very expensive for that kind of room and staff not happy. (466 $ per night) I'm not recommanded this hotel !
ID: 745
February 18, 2016
It's very comfortable the hotel. The people is very kind!
It's very comfortable the hotel. The people is very kind!
ID: 737
February 17, 2016
“Perfect”
Intelligent staff, friendly and helpful very efficient. All very good
Intelligent staff, friendly and helpful very efficient.
All very good
ID: 738
February 16, 2016
Excellent
It's very comfortable the hotel. The people is very kind!
It's very comfortable the hotel. The people is very kind!
ID: 739
February 15, 2016
It's very comfortable the hotel. The people is very kind!
It's very comfortable the hotel. The people is very kind!
ID: 746
February 12, 2016
“Excellent comfort and location.”
I arrived in Auckland early in the morning after a long flight and they allowed me to check in well before the advertised time. Breakfast was good.
I arrived in Auckland early in the morning after a long flight and they allowed me to check in well before the advertised time. Breakfast was good.
ID: 747
February 11, 2016
“This hotel is clean, comfortable, great location and has a good restaurant.”
Location, close proximity to ferries and Britomart and very close to Skytower. Room clean and very comfortable. Restaurant food very good. Attention to detail with maintenance issues. Eg broken tile ...
Location, close proximity to ferries and Britomart and very close to Skytower. Room clean and very comfortable. Restaurant food very good.
Attention to detail with maintenance issues. Eg broken tile ...
ID: 748
February 07, 2016
Convenient location friendly staff clean modern rooms
Rydges is a home away from home conveniently located in the city but with small town feel because the staff makes u feel like family. Very comfortable spacious rooms. Very clean . the hotel to me is 5 star. The ... more
Rydges is a home away from home conveniently located in the city but with small town feel because the staff makes u feel like family. Very comfortable spacious rooms. Very clean . the hotel to me is 5 star. The staff goes above and beyond to accommodate guests. Also the food is very good quality and affordable. Its pretty much in the heart of Auckland with a 5 to 10 min walk to shops and restaurants. I love walking down to queen street for endless shopping! Thank u rydges for your outstanding service!
ID: 749
February 07, 2016
“Good Weekender..”
Location and bed. Didn't have a pool
Location and bed.
Didn't have a pool
ID: 1823
February 07, 2016
Convenient location friendly staff clean modern rooms
Rydges is a home away from home conveniently located in the city but with small town feel because the staff makes u feel like family. Very comfortable spacious rooms. Very clean . the hotel to me is 5 star. The ... more
Rydges is a home away from home conveniently located in the city but with small town feel because the staff makes u feel like family. Very comfortable spacious rooms. Very clean . the hotel to me is 5 star. The staff goes above and beyond to accommodate guests. Also the food is very good quality and affordable. Its pretty much in the heart of Auckland with a 5 to 10 min walk to shops and restaurants. I love walking down to queen street for endless shopping! Thank u rydges for your outstanding service!
ID: 750
February 05, 2016
great stay Auckland
it was very nice stay in Auckland. The location was perfect, and was not noisy as well. even i arrived at 10 am, my room was ready and i could check in earlier.
it was very nice stay in Auckland. The location was perfect, and was not noisy as well. even i arrived at 10 am, my room was ready and i could check in earlier.
ID: 751
February 05, 2016
The concierge was very friendly and helpful. He gave us advice on activities and restaurants. The buffet breakfast in the hotel was good. Nice selection of hot and cold dishes, smoked fish, cheeses ...
The concierge was very friendly and helpful. He gave us advice on activities and restaurants. The buffet breakfast in the hotel was good. Nice selection of hot and cold dishes, smoked fish, cheeses ...
ID: 752
February 04, 2016
Uneventful stay - which is what I am after as a business traveller. Rooms are clean and some of the rooms have great views so worth considering. The hotel looks after PGR members very well and this is ...
Uneventful stay - which is what I am after as a business traveller. Rooms are clean and some of the rooms have great views so worth considering. The hotel looks after PGR members very well and this is ...
ID: 753
February 04, 2016
Excellent facilities and service
Room service meals was really good enjoyed it . room facilities very new clean and fresh, will definitely stay there again
Room service meals was really good enjoyed it . room facilities very new clean and fresh, will definitely stay there again
ID: 754
February 04, 2016
Excellent Rydges hotel
Uneventful stay - which is what I am after as a business traveller. Rooms are clean and some of the rooms have great views so worth considering. The hotel looks after PGR members very well and this is the reason ... more
Uneventful stay - which is what I am after as a business traveller. Rooms are clean and some of the rooms have great views so worth considering.
The hotel looks after PGR members very well and this is the reason I have stayed here a number of times now.
ID: 1827
February 04, 2016
Excellent facilities and service
Room service meals was really good enjoyed it . room facilities very new clean and fresh, will definitely stay there again
Room service meals was really good enjoyed it . room facilities very new clean and fresh, will definitely stay there again
ID: 332
February 03, 2016
Great Hotel right in the middle of town
This was our third stay and once again we were not disappointed. All of the staff were friendly, helpful and at times professional. The room was as described on the web site and was clean on arrival a ...
This was our third stay and once again we were not disappointed. All of the staff were friendly, helpful and at times professional.
The room was as described on the web site and was clean on arrival a ...
ID: 333
February 02, 2016
“Enjoyable and we would use your Hotel again”
Staff Friendly & helpful. Good variety for breakfast. The fact we were able to leave our car until 12 noon. The cost of the water. The bottles shouldn't have been left by the bed when payment was requ ...
Staff Friendly & helpful. Good variety for breakfast. The fact we were able to leave our car until 12 noon.
The cost of the water. The bottles shouldn't have been left by the bed when payment was requ ...
ID: 334
February 01, 2016
Very handy & central to downtown Auckland/Viaduct
Thoroughly enjoyed our stay there. Had a fantastic time. Room was quiet and clean. Facilities were as advertised. Cleanliness and location Location is central to downtown Auckland, the ferry termina ...
Thoroughly enjoyed our stay there. Had a fantastic time. Room was quiet and clean. Facilities were as advertised. Cleanliness and location Location is central to downtown Auckland, the ferry termina ...
ID: 335
January 29, 2016
Last days before school
Great way to spend last days before school goes back. Friendly staff, especially Terrance at the front door, always made us feel like being home. Good food and drink, great location
Great way to spend last days before school goes back.
Friendly staff, especially Terrance at the front door, always made us feel like being home.
Good food and drink, great location
ID: 336
January 29, 2016
“Enjoyable stay.”
The food both in restaurant and room service. Friendly and helpful staff. CBD location. We had to change rooms because of maintenance issues with the original room. However this was dealt with really ...
The food both in restaurant and room service. Friendly and helpful staff. CBD location.
We had to change rooms because of maintenance issues with the original room. However this was dealt with really ...
ID: 1829
January 29, 2016
Last days before school
Great way to spend last days before school goes back. Friendly staff, especially Terrance at the front door, always made us feel like being home. Good food and drink, great location
Great way to spend last days before school goes back.
Friendly staff, especially Terrance at the front door, always made us feel like being home.
Good food and drink, great location
ID: 337
January 27, 2016
Nice hotel @ Auckland city Design interior minimalis dan update
Nice hotel @ Auckland city Design interior minimalis dan update
ID: 338
January 27, 2016
Very good
Very comfortable bed Able to walk to the water for a nice dinner Helpful concierge
Very comfortable bed Able to walk to the water for a nice dinner Helpful concierge
ID: 339
January 26, 2016
“Great location”
Location was great,beds were very comfortable,staff were very helpful and polite. Not roomy enough for 4 people in a room.
Location was great,beds were very comfortable,staff were very helpful and polite.
Not roomy enough for 4 people in a room.
ID: 340
January 24, 2016
“Great place to overnight in the city”
Quiet room with harbour view. Comfortable bed.
Quiet room with harbour view. Comfortable bed.
ID: 341
January 24, 2016
Average service smelly room
Average service, not overly friendly, not great at checkout first employee confused how to put sale through then walked away halfway through to leave it to her colleague, had checkout of 1pm but was locked out of room at around ... more
Average service, not overly friendly, not great at checkout first employee confused how to put sale through then walked away halfway through to leave it to her colleague, had checkout of 1pm but was locked out of room at around 11am, room smelled like it had previous water damage - strong damp carpet smell. Beds were comfortable and room was quiet.
ID: 1831
January 24, 2016
Average service smelly room
Average service, not overly friendly, not great at checkout first employee confused how to put sale through then walked away halfway through to leave it to her colleague, had checkout of 1pm but was locked out of room at around ... more
Average service, not overly friendly, not great at checkout first employee confused how to put sale through then walked away halfway through to leave it to her colleague, had checkout of 1pm but was locked out of room at around 11am, room smelled like it had previous water damage - strong damp carpet smell. Beds were comfortable and room was quiet.
ID: 342
January 22, 2016
Great place to stay on Auckland
Very friendly service. Great room. Central location. Good value.
Very friendly service. Great room. Central location. Good value.
ID: 343
January 22, 2016
Good location - close to pier and downtown area.
Nice sized room - handy location (we had just left a cruise) to Sky City, piers, restaurants and shopping. Unfortunately, there appeared to be a small amount of black mold along the edge of the shower ...
Nice sized room - handy location (we had just left a cruise) to Sky City, piers, restaurants and shopping. Unfortunately, there appeared to be a small amount of black mold along the edge of the shower ...
ID: 344
January 20, 2016
“Good choice in Auckland!”
Very helpful staff, well run eatablishment. All good !
Very helpful staff, well run eatablishment.
All good !
ID: 345
January 19, 2016
“Hassle free accomodation”
Views , easy location , good bar prices , good food at bar , friendly staff , will def be staying at Rydges again
Views , easy location , good bar prices , good food at bar , friendly staff , will def be staying at Rydges again
ID: 346
January 17, 2016
“Must stay at Rydges in Auckland”
The staff and the location of the place. Rooms are comfortable too. None whatsoever. In face the staff were all too polite and helpful. Thanks guys.
The staff and the location of the place. Rooms are comfortable too.
None whatsoever. In face the staff were all too polite and helpful. Thanks guys.
ID: 347
January 15, 2016
Good
2% surcharge on credit card,don't most people pay by card in the year 2016,surely it doesn't cost Rydges that much to process transaction,total scam
2% surcharge on credit card,don't most people pay by card in the year 2016,surely it doesn't cost Rydges that much to process transaction,total scam
ID: 348
January 12, 2016
The Rydges is a very well appointed hotel and on arrival we found that our safe didn't work. Immediately the staff dealt with it, putting our valuables in the hotel safe. We were told that it would ...
The Rydges is a very well appointed hotel and on arrival we found that our safe didn't work. Immediately the staff dealt with it, putting our valuables in the hotel safe. We were told that it would ...
ID: 349
January 11, 2016
Well situated in CBD Auckland
Very well situated hotel in CBD Auckland. We chose it because it was reasonably close to the Auckland Hospital but found it to be great to wander out for brunch in the morning. Staff were friendly. ...
Very well situated hotel in CBD Auckland. We chose it because it was reasonably close to the Auckland Hospital but found it to be great to wander out for brunch in the morning. Staff were friendly. ...
ID: 350
January 10, 2016
“This hotel did the job of providing a bed to get over our lengthy flights before starting our hols”
Great central location with easy access to everything. Hotel staff didn't offer any help or assistance with luggage - we did arrive very late so no concierge but there was a man on duty who could have ...
Great central location with easy access to everything.
Hotel staff didn't offer any help or assistance with luggage - we did arrive very late so no concierge but there was a man on duty who could have ...
ID: 351
January 09, 2016
Excellent location in City center
A well located hotel, close to all major attractions. Clean rooms, good wi-fi. Excellent staff, would definitely recommend it to friends
A well located hotel, close to all major attractions. Clean rooms, good wi-fi. Excellent staff, would definitely recommend it to friends
ID: 352
January 07, 2016
Family Trip
This was the third time that we stayed in this hotel. Location is central close to Queen Street, Supermarket, Skycity Tower. Hop on and hop off bus is right outside Skycity Tower.
This was the third time that we stayed in this hotel. Location is central close to Queen Street, Supermarket, Skycity Tower. Hop on and hop off bus is right outside Skycity Tower.
ID: 353
January 05, 2016
Good
Good location. Poor wifi for a city centre hotel.
Good location.
Poor wifi for a city centre hotel.
ID: 354
January 03, 2016
“Right where you want to be”
Excellent location and really nice hotel
Excellent location and really nice hotel
ID: 356
December 30, 2015
Staff was wonderful
Location, price, staff. It was great!
Location, price, staff.
It was great!
ID: 357
December 27, 2015
“Great Xmas family hotel”
Awesome location. Nothing
Awesome location.
Nothing
ID: 358
December 27, 2015
“Great location and amenities.”
Very close to central Auckland and motorways.Lovely clean room with excellent harbour view. Unfortunately there were several Christmas parties taking place in the apartment block next door, until the ...
Very close to central Auckland and motorways.Lovely clean room with excellent harbour view.
Unfortunately there were several Christmas parties taking place in the apartment block next door, until the ...
ID: 359
December 27, 2015
“nice stay and will be back”
Proximity to shops and restaurants as well as church. Buffet breakfast. Staff were friendly and effective. Were told by reception a few days before that superior room with 2 double beds were actually ...
Proximity to shops and restaurants as well as church. Buffet breakfast. Staff were friendly and effective.
Were told by reception a few days before that superior room with 2 double beds were actually ...
ID: 360
December 26, 2015
comfortable, convenient and lived upto expectation
room quality; friendly staff; breakfast quality
room quality; friendly staff; breakfast quality
ID: 361
December 26, 2015
“Great place to stay in town.”
The staff were great. We had a problem and they did their best to fix it (car got broken into). The internet is awesome! The breakfast was very nice and well set out. Had the usual food but done in ... more
The staff were great. We had a problem and they did their best to fix it (car got broken into). The internet is awesome! The breakfast was very nice and well set out. Had the usual food but done in di ...
ID: 362
December 21, 2015
“great but too expensive”
location is perfect, close to the port and to the centre. the price was too high
location is perfect, close to the port and to the centre.
the price was too high
ID: 363
December 21, 2015
“Excellent location with all the amenities needed for a comfortable stay.”
The breakfast was very good and the free wi-fi was great. N/A
The breakfast was very good and the free wi-fi was great.
N/A
ID: 364
December 20, 2015
A nostalgic visit
We were pleasantly surprised to be upgraded on checking in. We had booked there as our family had previously owned part of the land on which Rydges Auckland was built. We came to Auckland for our gr ...
We were pleasantly surprised to be upgraded on checking in. We had booked there as our family had previously owned part of the land on which Rydges Auckland was built.
We came to Auckland for our gr ...
ID: 365
December 20, 2015
“Good value and location”
Rooms were modern and comfortable. Elevators were slow and very noisy
Rooms were modern and comfortable.
Elevators were slow and very noisy
ID: 366
December 18, 2015
A good city hotel.
Generally an enjoyable stay although some front of house staff could learn from their colleagues regarding first impressions. The response should be the same from the first to the last customer.
Generally an enjoyable stay although some front of house staff could learn from their colleagues regarding first impressions. The response should be the same from the first to the last customer.
ID: 367
December 18, 2015
Generally an enjoyable stay although some front of house staff could learn from their colleagues regarding first impressions. The response should be the same from the first to the last customer.
Generally an enjoyable stay although some front of house staff could learn from their colleagues regarding first impressions. The response should be the same from the first to the last customer.
ID: 368
December 18, 2015
Good location, with walking distance to most areas. Clean and tidy room, and smells very nice unlike some hotels with a musky smell. Good room size. Excellent customer service and staff is very profe ...
Good location, with walking distance to most areas. Clean and tidy room, and smells very nice unlike some hotels with a musky smell. Good room size. Excellent customer service and staff is very profe ...
ID: 369
December 15, 2015
“Great location but very expensive for the standard of the room.”
Location was fantastic. Too expensive for the standard of room
Location was fantastic.
Too expensive for the standard of room
ID: 370
December 15, 2015
“Good location, not so good organisation of rooms, or reception customer service”
Loved the beds - so comfortable! And it had a really good shower too. We are a family of 6 and therefore had to book 2 rooms to sleep 3 people each. However when we arrived at the rooms, they ... more
Loved the beds - so comfortable! And it had a really good shower too.
We are a family of 6 and therefore had to book 2 rooms to sleep 3 people each. However when we arrived at the rooms, they did no ...
ID: 371
December 15, 2015
Very good
Allowed late check out, really made a difference to our holiday. Been able to relax abit more and not rush before we left Auckland as had a late flight home. Expected more out of the room for what we ...
Allowed late check out, really made a difference to our holiday. Been able to relax abit more and not rush before we left Auckland as had a late flight home.
Expected more out of the room for what we ...
ID: 372
December 11, 2015
Great hotel in Auckland!
Loved our stay at the Rydges Auckland! We had a very nice suite with lots of room, comfortable bed with great pillows!
Loved our stay at the Rydges Auckland! We had a very nice suite with lots of room, comfortable bed with great pillows!
ID: 373
December 10, 2015
Wrapping up our last night at Rydges, but not before leaving some well-deserved kudos. We definitely enjoyed everything about our stay here. Thanks to Rydges' prime location, we were able to explore a ...
Wrapping up our last night at Rydges, but not before leaving some well-deserved kudos. We definitely enjoyed everything about our stay here. Thanks to Rydges' prime location, we were able to explore a ...
ID: 374
December 07, 2015
A good central spot in Auckland for a short stay or stopover
Central location, a good range of facilities, and professional staff. Breakfast is a scrum! They need to sort out the ergonomics of the self service layout. Also, the fruit salad, is nothing but chop ...
Central location, a good range of facilities, and professional staff.
Breakfast is a scrum! They need to sort out the ergonomics of the self service layout. Also, the fruit salad, is nothing but chop ...
ID: 375
December 04, 2015
POOR
On my internet booking that I have breakfast included BUT I NEED TO PAY FOR THE BREAKFAST THE NEXT DAY DUE TO THE NEGLIGENCE OF THE STAFF WHO BOOKED ME IN
On my internet booking that I have breakfast included BUT I NEED TO PAY FOR THE BREAKFAST THE NEXT DAY DUE TO THE NEGLIGENCE OF THE STAFF WHO BOOKED ME IN
ID: 376
November 30, 2015
Auckland Rydges - you rock!!
Rydges is always our first hotel of choice, especially Rydges Auckland. You always read our requests and do your uttmost to fulfil our requests. Our recent 2 stays you've upgraded us to seaview rooms which we found amazing. We are ... more
Rydges is always our first hotel of choice, especially Rydges Auckland. You always read our requests and do your uttmost to fulfil our requests. Our recent 2 stays you've upgraded us to seaview rooms which we found amazing. We are priority members and we feel like you treat us just like that "your first priority" Nothing is ever a problem when we stay with Rydges....amazing!!
Thank you for your service, I recommend you to all my friends, family and colleagues. Give yourselves a pat on the back!
ID: 377
November 30, 2015
Friendly, helpful and accomodating
Service was really good My partner was on a delayed flight from Wellington (because of high winds flights were cancelled and 2 attempts to land at Auckland because of low cloud and heavy rain). We arrived pretty frazzled at about ... more
Service was really good
My partner was on a delayed flight from Wellington (because of high winds flights were cancelled and 2 attempts to land at Auckland because of low cloud and heavy rain). We arrived pretty frazzled at about 9pm. The staff offered to park my car , we were upgraded, we had a bar meal and a couple of drinks to in wind, with 1pm late checkout and a really nice room service breakfast we had a nice time!
ID: 1835
November 30, 2015
Auckland Rydges - you rock!!
Rydges is always our first hotel of choice, especially Rydges Auckland. You always read our requests and do your uttmost to fulfil our requests. Our recent 2 stays you've upgraded us to seaview rooms which we found amazing. We are ... more
Rydges is always our first hotel of choice, especially Rydges Auckland. You always read our requests and do your uttmost to fulfil our requests. Our recent 2 stays you've upgraded us to seaview rooms which we found amazing. We are priority members and we feel like you treat us just like that "your first priority" Nothing is ever a problem when we stay with Rydges....amazing!!
Thank you for your service, I recommend you to all my friends, family and colleagues. Give yourselves a pat on the back!
ID: 1837
November 30, 2015
Friendly, helpful and accomodating
Service was really good My partner was on a delayed flight from Wellington (because of high winds flights were cancelled and 2 attempts to land at Auckland because of low cloud and heavy rain). We arrived pretty frazzled at about ... more
Service was really good
My partner was on a delayed flight from Wellington (because of high winds flights were cancelled and 2 attempts to land at Auckland because of low cloud and heavy rain). We arrived pretty frazzled at about 9pm. The staff offered to park my car , we were upgraded, we had a bar meal and a couple of drinks to in wind, with 1pm late checkout and a really nice room service breakfast we had a nice time!
ID: 378
November 29, 2015
Good choice
Location - walking distance of harbour and shopping areas Helpfulness of staff
Location - walking distance of harbour and shopping areas Helpfulness of staff
ID: 379
November 29, 2015
fantastic we will be back
Breakfast was amazing. nothing
Breakfast was amazing.
nothing
ID: 380
November 28, 2015
very pleasant
Location and service. nothing
Location and service.
nothing
ID: 381
November 27, 2015
Could have been better
I was disappointed to experience a fire evacuation for the second time in a row of staying. Last time 1am this time slightly better at 8am. While I understand these things do happen I waWhen I checked out I asked ... more
I was disappointed to experience a fire evacuation for the second time in a row of staying. Last time 1am this time slightly better at 8am. While I understand these things do happen I waWhen I checked out I asked if they were offering discounts for the disruption to which I was told no. I asked what the reason for the alarm was and was told "it was a false alarm it does that sometimes" I would have thought that if there is a known ongoing fault the company would look to try and fix it to avoid such future disruptions to customers. I was even more disappointed to then find out another person I know checked out moments after me with a different staff member and was offered a 10% discount when they asked. Extremely disappointing snd I will certainly be thinking twice before choosing to stay ago.
ID: 382
November 26, 2015
My first time here in the very pretty Auckland, and chose to stay at the Rydges. It's a hop, skip and downhill slide to the centre of the CBD, pretty much everything is in walking distance The staff a ...
My first time here in the very pretty Auckland, and chose to stay at the Rydges. It's a hop, skip and downhill slide to the centre of the CBD, pretty much everything is in walking distance The staff a ...
ID: 383
November 25, 2015
Good
Helpful staff & lovely room. Fire alarm went off early Sunday morning. ?. It was a false alarm. I thought we could of at least been offered a complimentary coffee for the early wake up call.
Helpful staff & lovely room.
Fire alarm went off early Sunday morning. ?. It was a false alarm. I thought we could of at least been offered a complimentary coffee for the early wake up call.
ID: 384
November 25, 2015
Central, quiet, comfortable and the food delicious, thank you.
Had a very nice weekend, and the Rydges Auckland a perfect place to stay.
Had a very nice weekend, and the Rydges Auckland a perfect place to stay.
ID: 385
November 24, 2015
Central hotel!
2 nights stay for Fleetwood Mac. Fantastic hotel, in the heart of city, close to our fav Al brown cafes!
2 nights stay for Fleetwood Mac. Fantastic hotel, in the heart of city, close to our fav Al brown cafes!
ID: 386
November 24, 2015
Nice Hotel, Disappointing Practice.
Good location, nice facilities but spoilt by a policy of adding 2% to the bill for paying by credit card. How else do people pay these days? Build it in to the price if its such an issue, don't come ... more
Good location, nice facilities but spoilt by a policy of adding 2% to the bill for paying by credit card. How else do people pay these days? Build it in to the price if its such an issue, don't come a ...
ID: 387
November 24, 2015
Did not enjoy it, over the top expensive. NOT value for money, i will not stay there again.
Very Little.
Very Little.
ID: 388
November 24, 2015
the staff make the difference.
sure the physical appearance and functionality of the venue is important, but the staff were excellent throughout our stay. friendly and willing to help.
sure the physical appearance and functionality of the venue is important, but the staff were excellent throughout our stay. friendly and willing to help.
ID: 389
November 24, 2015
excellent value and location.
Check in and car parking very quick and easy. Staff who met us on arrival were very helpful and cheerfull.
Check in and car parking very quick and easy. Staff who met us on arrival were very helpful and cheerfull.
ID: 390
November 24, 2015
Great hotel, great location, such comfortable beds.
We loved the location. We did the online check in prior to arrival, however it appeared to make no difference. When checking in online we requested a room away from the lift - we were put directly opposite the lift! ... more
We loved the location.
We did the online check in prior to arrival, however it appeared to make no difference. When checking in online we requested a room away from the lift - we were put directly opposite the lift! We also requested to be on the same floor as our friends, however this request was also ignored.
The beds were very comfortable.
ID: 391
November 24, 2015
OK
While the hotel was clean and the location superb I found that service wasn't as good as the last time we stayed. The bar service was abysmal. The rooms are getting a little tired and, for the price, could do ... more
While the hotel was clean and the location superb I found that service wasn't as good as the last time we stayed. The bar service was abysmal. The rooms are getting a little tired and, for the price, could do with some TLC.
I've said I would recommend the hotel, but it's touch and go.
ID: 392
November 24, 2015
Rydes Hotel, 22 November 2015
Great location, comfortable bed, reasonably quiet, great buffet breakfast, clean bathroom. No bathrobes, tv reception was not very good, some buttons on tv remote did not work, only a partial view to ...
Great location, comfortable bed, reasonably quiet, great buffet breakfast, clean bathroom.
No bathrobes, tv reception was not very good, some buttons on tv remote did not work, only a partial view to ...
ID: 393
November 24, 2015
Good location
Disappointed to be charged for a 111 call I had to make for my sister who became very unwell. Breakfast was a little luke warm and not fresh. Otherwuse slgreat location and rooms well appointed with adequate facilities.
Disappointed to be charged for a 111 call I had to make for my sister who became very unwell. Breakfast was a little luke warm and not fresh.
Otherwuse slgreat location and rooms well appointed with adequate facilities.
ID: 394
November 24, 2015
Great
Good location and quiet
Good location and quiet
ID: 395
November 24, 2015
Great choice
Great location, awesome breakfast, valet parking is excellent
Great location, awesome breakfast, valet parking is excellent
ID: 396
November 24, 2015
Awesome
Good two nights awesome breakfast .only thing that annoyed me was the pillows I asked for harder ones but they didn't deliver .however overall experience was good
Good two nights awesome breakfast .only thing that annoyed me was the pillows I asked for harder ones but they didn't deliver .however overall experience was good
ID: 397
November 24, 2015
Nice place to stay
Comfortable rooms Late (12pm) check out :). No car parking on site Having to get out of building at 9am due to a fire alarm - but understand this was out of your control
Comfortable rooms Late (12pm) check out :).
No car parking on site Having to get out of building at 9am due to a fire alarm - but understand this was out of your control
ID: 398
November 24, 2015
Excellent
Outstanding value for money and would stay again and recommend to others. Clean comfortable and very good staff
Outstanding value for money and would stay again and recommend to others. Clean comfortable and very good staff
ID: 399
November 24, 2015
Small room, wrong room
Small room booked a double double room and only got a double room for 3 people it was to small with one rouble bed, we stayed for the Fleetwood Mac concert. I normally would recommend this hotel but t ...
Small room booked a double double room and only got a double room for 3 people it was to small with one rouble bed, we stayed for the Fleetwood Mac concert. I normally would recommend this hotel but t ...
ID: 1779
November 24, 2015
OK
While the hotel was clean and the location superb I found that service wasn't as good as the last time we stayed. The bar service was abysmal. The rooms are getting a little tired and, for the price, could do ... more
While the hotel was clean and the location superb I found that service wasn't as good as the last time we stayed. The bar service was abysmal. The rooms are getting a little tired and, for the price, could do with some TLC.
I've said I would recommend the hotel, but it's touch and go.
ID: 1843
November 24, 2015
Excellent
Outstanding value for money and would stay again and recommend to others. Clean comfortable and very good staff
Outstanding value for money and would stay again and recommend to others. Clean comfortable and very good staff
ID: 1845
November 24, 2015
Awesome
Good two nights awesome breakfast .only thing that annoyed me was the pillows I asked for harder ones but they didn't deliver .however overall experience was good
Good two nights awesome breakfast .only thing that annoyed me was the pillows I asked for harder ones but they didn't deliver .however overall experience was good
ID: 1847
November 24, 2015
Great hotel, great location, such comfortable beds.
We loved the location. We did the online check in prior to arrival, however it appeared to make no difference. When checking in online we requested a room away from the lift - we were put directly opposite the lift! ... more
We loved the location.
We did the online check in prior to arrival, however it appeared to make no difference. When checking in online we requested a room away from the lift - we were put directly opposite the lift! We also requested to be on the same floor as our friends, however this request was also ignored.
The beds were very comfortable.
ID: 1849
November 24, 2015
the staff make the difference.
sure the physical appearance and functionality of the venue is important, but the staff were excellent throughout our stay. friendly and willing to help.
sure the physical appearance and functionality of the venue is important, but the staff were excellent throughout our stay. friendly and willing to help.
ID: 1851
November 24, 2015
Good location
Disappointed to be charged for a 111 call I had to make for my sister who became very unwell. Breakfast was a little luke warm and not fresh. Otherwuse slgreat location and rooms well appointed with adequate facilities.
Disappointed to be charged for a 111 call I had to make for my sister who became very unwell. Breakfast was a little luke warm and not fresh.
Otherwuse slgreat location and rooms well appointed with adequate facilities.
ID: 400
November 22, 2015
Poor service
Poor service for the price which is always the case in AU/NZ, guests have to carry their suitcases to the room ,non negociable check out time at 10 am
Poor service for the price which is always the case in AU/NZ, guests have to carry their suitcases to the room ,non negociable check out time at 10 am
ID: 401
November 22, 2015
Wonderful
Excellent service - particularly from the concierge.
Excellent service - particularly from the concierge.
ID: 402
November 22, 2015
Exceptional
The helpful staff were awesome. I would stay here again in a heart beat.
The helpful staff were awesome. I would stay here again in a heart beat.
ID: 403
November 22, 2015
Okay for the one night we were there, but wouldnt return.
Central location. Room wasn't as expected. We were given someone else's room at check-in. The Superior Deluxe booked was small and definitely not superior compared to other hotels stayed in.
Central location.
Room wasn't as expected. We were given someone else's room at check-in. The Superior Deluxe booked was small and definitely not superior compared to other hotels stayed in.
ID: 404
November 22, 2015
Great place to stay good prices too
We had a great stay. Close to everything and good clean comfortable room. and breakfast buffet was great. Downside was the lady that was at valet giving me my car didn't even look or acknowledge me tw ...
We had a great stay. Close to everything and good clean comfortable room. and breakfast buffet was great.
Downside was the lady that was at valet giving me my car didn't even look or acknowledge me tw ...
ID: 405
November 22, 2015
Almost excellent
The restaurant and room service, quiet location and very clean apart from bed cover which had not been washed properly. Staff walking into room to check/restock while I was checked in.. and on checkou ...
The restaurant and room service, quiet location and very clean apart from bed cover which had not been washed properly.
Staff walking into room to check/restock while I was checked in.. and on checkou ...
ID: 406
November 14, 2015
Pleasant stay
Valet parking, beds,
Valet parking, beds,
ID: 407
November 13, 2015
convenient location for Auckland Hop On Hop Off touring
Great location near sky tower near hop on hop off bus stop site good breakfast. No self service laundry facilities
Great location near sky tower near hop on hop off bus stop site good breakfast.
No self service laundry facilities
ID: 408
November 12, 2015
Great location. Very clean and updated rooms. Friendly staff and we had a nice breakfast. The gym has a couple treadmills, rower and bike, no weights and a very old weight machine. Try the Indian res ...
Great location. Very clean and updated rooms. Friendly staff and we had a nice breakfast. The gym has a couple treadmills, rower and bike, no weights and a very old weight machine. Try the Indian res ...
ID: 409
November 12, 2015
The place for a weekend in Auckland
location, very helpful staff and modern decor. Excellent... soo cosy, booked for a weekend away in Auckland and wasn't let down. Well definitely book again next in the city. A+ in my thoughts.
location, very helpful staff and modern decor. Excellent... soo cosy, booked for a weekend away in Auckland and wasn't let down. Well definitely book again next in the city. A+ in my thoughts.
ID: 410
November 12, 2015
Great Service
The staff was extremely helpful with Taxi service and money exchange. The restaurant was nice. The location was convenient to the city attractions such as the wharf and sky tower.
The staff was extremely helpful with Taxi service and money exchange. The restaurant was nice. The location was convenient to the city attractions such as the wharf and sky tower.
ID: 411
November 10, 2015
Great location to central city - easy to get in and out - walking and driving. Could be noisy with young family from other people staying there
Great location to central city - easy to get in and out - walking and driving.
Could be noisy with young family from other people staying there
ID: 412
November 09, 2015
Fair
looking at the slums next door
looking at the slums next door
ID: 413
November 08, 2015
Consistently good service
My family and I come to stay here every year for a holiday at the city and we always prefer staying in Rydges at the CBD for it's good service, location and price.
My family and I come to stay here every year for a holiday at the city and we always prefer staying in Rydges at the CBD for it's good service, location and price.
ID: 414
November 08, 2015
Average hotel for a city of Auckland.
We were happy with reception but very disappointed with the room, especially with the bathroom. It was dirty and sink was broken and looked like it was not cleaned. Cabinets did not work well and wind ...
We were happy with reception but very disappointed with the room, especially with the bathroom. It was dirty and sink was broken and looked like it was not cleaned. Cabinets did not work well and wind ...
ID: 415
November 08, 2015
Good
Night shift Staff were very helpful. Didn't like the facilities. Out dated.
Night shift Staff were very helpful.
Didn't like the facilities. Out dated.
ID: 416
November 08, 2015
Terrible, I made a complaint no one has contacted me
I work at BNZ, was in Auckland for training. Asked for a atandard double vodka, had four was charged for eight. The bar staff were pouring and charging me for 60ml drinks which is illegal to serve.. I complained and ... more
I work at BNZ, was in Auckland for training. Asked for a atandard double vodka, had four was charged for eight. The bar staff were pouring and charging me for 60ml drinks which is illegal to serve.. I complained and was told the bar manager would ring me but no one has bothered. My collegues had issues with staff trying to charge them for extra stuff. I have informed our training co ordinator, none of us from that course will stay at Ridges again.
ID: 1853
November 08, 2015
Terrible, I made a complaint no one has contacted me
I work at BNZ, was in Auckland for training. Asked for a atandard double vodka, had four was charged for eight. The bar staff were pouring and charging me for 60ml drinks which is illegal to serve.. I complained and ... more
I work at BNZ, was in Auckland for training. Asked for a atandard double vodka, had four was charged for eight. The bar staff were pouring and charging me for 60ml drinks which is illegal to serve.. I complained and was told the bar manager would ring me but no one has bothered. My collegues had issues with staff trying to charge them for extra stuff. I have informed our training co ordinator, none of us from that course will stay at Ridges again.
ID: 1855
November 08, 2015
Consistently good service
My family and I come to stay here every year for a holiday at the city and we always prefer staying in Rydges at the CBD for it's good service, location and price.
My family and I come to stay here every year for a holiday at the city and we always prefer staying in Rydges at the CBD for it's good service, location and price.
ID: 417
November 07, 2015
well located, very friendly & helpful staff
the hotel is well located, close to the harbour & queen street. staff is very kind and extremely helpful! the only thing which bothered me was the missing window (only on the upper part of the room, which prevented me ... more
the hotel is well located, close to the harbour & queen street. staff is very kind and extremely helpful! the only thing which bothered me was the missing window (only on the upper part of the room, which prevented me to see a part of the harbour), i had room 910.
ID: 418
November 07, 2015
All good
Good atmosphere, not snobby didn't feel uncomfortable or out of place walking in . Little bit overpriced restraunt food. Although it was very good!!
Good atmosphere, not snobby didn't feel uncomfortable or out of place walking in .
Little bit overpriced restraunt food. Although it was very good!!
ID: 1857
November 07, 2015
well located, very friendly & helpful staff
the hotel is well located, close to the harbour & queen street. staff is very kind and extremely helpful! the only thing which bothered me was the missing window (only on the upper part of the room, which prevented me ... more
the hotel is well located, close to the harbour & queen street. staff is very kind and extremely helpful! the only thing which bothered me was the missing window (only on the upper part of the room, which prevented me to see a part of the harbour), i had room 910.
